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 | Today's top stories |
|  | According to Interactive Intelligence there are five trends that will disrupt customer service in 2016. A massive 89% of companies plan to compete... read
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 | The liquor outlet of Spar, Tops at Spar, has rebranded its logo to align with other brands in the Spar group mother brands, Superspar, Spar and Kwikspar... read | | |
 | Delivering a world-class customer experience is the key ingredient to becoming a leader in e-commerce. This is especially the case in smaller economies like South Africa where customers are more valuable and need to be treated with great care, according to SA Florist founder Nicholas Wallander... read | | |
 | South Africa's first Fairtrade certified crop of cane sugar became available in December 2015. Fairtrade is not a charity or an aid system, but rather an innovative business model... read | | |
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 | Issued by Pyrotec While many packaging design briefs are often targeted at the discretionary income of millennials, the senior demographic should not be forgotten or overlooked - if they can't open it or read it, they won't buy it... read | | |
 | Zeenat Moorad There exists a slice of retail heaven between passport control and the boarding gate: travellers are the perfect captive audience for duty-free stores with their jumbo Toblerone chocolate bars and mega-sized bottles of spirits... read | |  | Ernest Mabuza Thousands of workers retrenched by the Edcon group in 2013 and 2014 have had their hopes of reinstatement dashed by the Constitutional Court... read | | |
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 | Miele has announced that it has brought two new counter-top coffee makers to South Africa. The brand new CM7 models are able to prepare up to 20 different beverages, including various types of tea. The top-of-the-line model, the CM7500, even descales automatically... read | |
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| | | Sales and negotiationProfit Re-Engineering - 17 Feb 2016 to 18 Feb 2016, Johannesburg | 22 Feb 2016 to 23 Feb 2016, Durban | 25 Feb 2016 to 26 Feb 2016, Cape Town | | Professional SalesThe Peer Training Group - 27 Jan 2016, Durban | 23 Feb 2016, Durban | 23 Mar 2016, Durban | 13 Apr 2016, Durban | 19 May 2016, Durban | 22 Jun 2016, Cape Town | 22 Jun 2016, Durban | 20 Jul 2016, Cape Town | 20 Jul 2016, Durban | | |
| Walter Chrysler "The real secret of success is enthusiasm." |
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