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Retail

Today's top stories
King James crowned overall agency for Pick n Pay
[Leigh Andrews] Exclusive interview with Alistair King, founding creative partner of King James, into how one of SA's top ranked creative agencies won the advertising account of one of the country's top five advertising brands... read


Banking & Finance
Gold Brands Investments says that JSE listing is on track
Gold Brands Investments, the owner of fast food franchise Chesa Nyama, has confirmed that its listing on the AltX of the JSE is on track. Chesa Nyama has stores in South Africa, Zimbabwe, Swaziland, Botswana, Zambia, Namibia and Lesotho... read
CRM
Tips to improve customer service satisfaction
If you're in the business of selling products and services, a content and loyal customer is gold. However, as technology-enhanced, real-time communication grows, a dissatisfied customer is a ticking time bomb that can do significant damage to your reputation... read
CRM
#Badcustomerservicemustfall

Mareli Smit

We've all been there, it's nothing new, but what gets to me is that we, as consumers, accept 'it' even though we all agree it is wrong. And by not saying anything, companies and brands will continue with it - this crazy thing called 'bad service'... read
Franchising
SA franchising outlook positive for 2016
The economy may be under pressure and consumers may be spending less, but the outlook for franchising remains strong for 2016, with increasing competition and the entry of new players expected to offer franchisees new opportunities, says Ethel Nyembe, head of small enterprise of Standard Bank... read
Sales
Clicks posts solid growth amid cosmetics glitter

Zeenat Moorad

Strong trading by Clicks Group during the festive season and into the new year has signalled that even in tough times, beauty products remain an affordable luxury... read
Clicks sales increase 13.6%
New appointments
  • Prestige whisky specialist for William Grant & Sons - more info

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New events to diarise
Summer Sidewalk Sale
Killarney Mall - 29 Jan 2016 to 7 Feb 2016, Johannesburg


Short course in fleet management
Enterprises at University of Pretoria - 10 Feb 2016 to 12 Feb 2016, Pretoria


Service design fundamentals Cape Town
DesignThinkers Group - 18 Feb 2016, Cape Town


Mobile Loyalty Programmes Summit
Mogorosi Communications Consultancy - 25 Feb 2016 to 26 Feb 2016, Johannesburg


Hands-on supply chain management
Enterprises at University of Pretoria - 29 Feb 2016 to 4 Mar 2016, Pretoria


Course in customer experience management
Enterprises University of Pretoria - 8 Mar 2016 to 11 Mar 2016, Kyalami, Johannesburg


Short course in customer experience practice
Enterprises University of Pretoria - 16 Mar 2016 to 18 Mar 2016, Pretoria


Loyalty and Rewards Conference 2016
Trade Conferences International - 16 Mar 2016 to 17 Mar 2016, Johannesburg


Retail Fraud - Cape Town
Retail Knowledge - 17 Mar 2016, Cape Town


Advanced programme in supply chain management
Enterprises at University of Pretoria - 30 May 2016 to 30 Sep 2016, Pretoria


Upcoming events
Professional telephonist etiquette
Front Foot - 25 Jan 2016, Johannesburg | 26 Jan 2016, Boksburg | 23 Feb 2016, Randburg


Quotes
Margaret Mead
"Never doubt that a small group of thoughtful, committed, citizens can change the world. Indeed, it is the only thing that ever has."

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  Twitter
@RetailProphet
Or perhaps just the end of Macy's | Macy's just announced the end of department stores as we know them https://t.co/E9x104nKE7 - Fri Jan 22
@retailweek
Tesco boss Dave Lewis heads up campaign to crack down on food waste https://t.co/jyJNK6TBCk (£) - Fri Jan 22
@InsideRetailau
New economic modelling from NRA indicates record employment figures in retail industry https://t.co/GWjd8GQyMW - Fri Jan 22
@FinancialTimes
.@fastFT: Japanese manufacturing sector growing in 2016 https://t.co/67UmaoG8f3 - Fri Jan 22
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