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 | Today's top stories |
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 | Andre le Roux There is no doubt that omnichannel matters for contact centres today. Channels other than voice are becoming increasingly important to the customer experience, with the use of new channels such as web chat, social media and SMS, for example, growing rapidly and going mainstream... read more>> | | |
 | Tech4Africa is about breaking rules, upsetting trends and unsettling institutions, but first and foremost it's about content that gets people talking. SA Florist certainly had its audience talking after it presented one of the most captivating stories at this year's event... read more>> | | |
 | Dr Christo Wiese, chairman of Shoprite Holdings and Pepkor Holdings, is to be inducted into the World Retail Hall of Fame next month. He is the first retailer from Africa be so honoured... read more>> | |  | The conferencing industry has become extremely competitive with many hotels offering facilities that can accommodate the growing demands of this specialised field... read more>> | | |
 | Discrepancies in the implementation and monitoring of small scale fishing policies have hampered the development of most South African communities... read more>> | | |
 | Western Cape-based pet food manufacturer Promeal has been awarded the British Retail Consortium (BRC) Global Standard for Food Safety Certification... read more>> | |  | NEW DELHI - India's government is seeking damages of nearly $100 million from Nestle for "unfair trade practices" after the food safety watchdog banned its hugely popular Maggi noodles brand... read more>> | | |
 | Using its Disruptor technology in a unique food processing manner, Biotechnology Company Green Cell Technologies has formulated a natural non-fermented and raw chilli sauce that avoids the need to ferment the chillies in brine over long periods... read more>> | | |
 | It's always annoying to run out of battery power when you're not near a charger and a power point... read more>> | |  | South Africa has a leadership crisis, but this is not limited to government. Trevor Ncube, entrepreneur and publisher of SA's Mail & Guardian newspaper, recently addressed corporate leaders on their silence on key threats to the country's economic longevity... read more>> | |
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| Howard Schultz "The challenge of the retail business is the human condition." |
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