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Retail

All about the experience

Retail sales for January came in lower than expected last week at only a 1.7% increase year-on-year, while January's wholesale trade sales dropped by a huge 7% year-on-year.

So what can we do to improve processes and increase sales going forward? The annual Barloworld Logistics' supplychainforesight report has revealed the inability of organisations to anticipate major market shifts and adapt accordingly.

Riaaz Jeena points out that the difference between a repeat-buy and goodbye is a positive customer experience; Shailendra Singh shows us that customer experience is a journey, not a destination; and Scott Cundill tells us that no communication is the death of CRM.

Have a great week!

Shan Radcliffe, Group Head - Retail (@Biz_Retail)
Image: © Kirill Kedrinski - Fotolia.com Comment online in our ed's column archive. Go mobile with apps and m.bizcommunity.com. Engage with us on Twitter, Facebook, LinkedIn and Google+. Subscribe to YouTube and via RSS. Send all your retail news and event invitations to retailnews@bizcommunity.com, exclusive opinion pieces to contributors-retail@bizcommunity.com and international news to internationalnews@bizcommunity.com. Read "How to contribute to Biz, from op-ed pieces to news".



Today's top stories
Change of season brings a change of sales

Retailers know that seasonal change gets consumers into their stores and if the shift in seasons is managed correctly, it can help drive sales throughout the year...

Read more >>



Embrace change - new report highlights need to adapt

Barloworld Logistics' 12th annual supplychainforesight report has drawn attention to the rapid pace of change that is transforming businesses at every level...

Read more >>



First ever Chairman for FASA

For the first time in its 36-year history, the Franchise Association of South Africa (FASA) has appointed one of its franchisee members, John Baladakis a Pick n Pay franchisee, as Chairman for 2015...

Read more >>





Commercial Property
Sun International bids 9.4bn for Peermont

Marc Hasenfuss

Almost 20 years after the introduction of a new gaming dispensation in South Africa, the casino industry will effectively be reduced to two big rollers - Tsogo Sun and Sun International... read more>>
FMCG
National Breakfast Month sheds light on the power of breakfast
Breakfast is generally known as the most important meal of the day, yet according to a study published by the Academy of Nutrition and Dietetics, there's a tendency to skip it... read more>>
Franchising
Tiger Wheel & Tyre to sponsor broadcast of 2015 Formula 1 season

Issued by Tiger Wheel & Tyre

South African Formula 1 fans once again have Tiger Wheel & Tyre to thank for sponsoring the broadcast of their favourite motor racing sport on DStv's SuperSport channels... read more>>
Packaging
Job cuts may result from Coca-Cola merger
The creation of Africa's biggest Coca-Cola bottling company, which brewer SABMiller will have a majority stake in, could result in up to 387 head office job cuts but no lower-level retrenchments are planned, says SABMiller's South African unit. read more>>
The challenges faced by the agrochemical industry

Issued by Pyrotec

Whether the products are pesticides or garden-care, agrochemical labels play a vital role in communicating important information and come with a stringent set of legal requirements... read more>>
Retailers
Homechoice FY HEPS up 15%
Home shopping retailer Homechoice International PLC headline earnings per share (HEPS) increased 15% to 352.8c in the year ended December 2014... read more>>
Moving up and onwards for Metro Namibia
Metro Namibia, purchased by Botswana Stock Exchange listed Sefalana Group, in 2014, will relaunch its brand identity in its 12 stores with new exterior signage, revamped branding, a renewed commitment to its existing customers... read more>>
Supply Chain
Getting African supply chains moving
'The Pulse of Africa's Supply Chains' is the theme for this year's SAPICS 2015 conference, which will be taking place from 31 May - 2 June at Sun City... read more>>
International
Reuters websites blocked in China
BEIJING, CHINA: Reuters news websites were inaccessible in China on Friday, the latest Western news organisation to be blocked in a country where censors keep a tight grip over information... read more>>
Second LionHeart goes to former VP, Al Gore
CANNES, FRANCE: The Cannes LionHeart Award, introduced in 2014, will be awarded to former Vice President Al Gore at the Cannes Lions Awards Ceremony on Saturday, 27 June 2015... read more>>
More International
Africa
Merck supports schistosomiasis education in Mozambique
Around 80% of Mozambicans suffer from the parasitic worm disease, more commonly known as bilharzia... read more>>
More Africa
Government news
Entrepreneurial tender network welcomes proposed government e-tender portal
The announcement of a new government e-tender portal in last month's Budget Speech, has been welcomed by Opentenders.com, a platform that connects entrepreneurs with procurement opportunities... read more>>
SARS advisory committee announced
Finance Minister Nhlanhla Nene has announced the members of the advisory committee that has been set up to attend to governance matters at the South African Revenue Service (SARS)... read more>>
Eskom confirms price increase
Eskom has confirmed that a price increase will be implemented on 1 April 2015... read more>>
Fuel tax not so high after all
Even after finance minister Nhlanhla Nene slapped motorists with a huge tax bill, filling up at local petrol stations is cheaper here than in most other countries... read more>>
Bhisho juices R21m in citrus exports

Deneesha Pillay

More Government news
Lifestyle
Elegant Italian at Peddlar's Volaré

Ruth Cooper

Volaré means 'to fly or soar' in Italian and I suppose that is exactly what Chef Brad Ball's aim was when he came on board to revamp the previous, somewhat dingy, restaurant at the recently rebranded Peddlars & Co. read more>>
Jobs offered


New events to diarise
Renewable Energy Festival 2015
Renewable Energy Festival - 28 Mar 2015, Cape Town

Wool Week Cape Town 2015
Cape Wools SA - 7 Apr 2015 to 12 Apr 2015, Cape Town

Supply Chain and Logistics Summit
Knowledge Integration Web (Pty) Ltd - 16 Apr 2015 to 17 Apr 2015, Johannesburg

Startup Picnic Johannesburg
Startup Picnic - 25 Apr 2015, Johannesburg

Wedding Showcase
African pride Country Lodge - 27 Apr 2015, Centurion

Bridal Fair at Radisson Blu Hotel
SA Bridal Fairs - 10 May 2015, Cape Town

Executive Think Tank 2015
nlighten - 14 May 2015, Johannesburg

Mobile Business Seminar
Knowledge Integration Web (Pty) Ltd - 28 May 2015, Windhoek

E-Commerce Law and Security Conference 2015
Alpha Omega Events - 3 Jun 2015 to 4 Jun 2015, Johannesburg

5th Telecom CEM, CRM and Loyalty Summit
Fexton Conferences - 17 Aug 2015 to 18 Aug 2015, Johannesburg

SAESI 2015 Conference Exhibition & Training Events
IMD Conferences Exhibition Workshops (PTY) LTD - 1 Nov 2015 to 6 Nov 2015, Johannesburg

Upcoming events
Capacity Building for PPP Projects
Neoedge - 24 Mar 2015 to 27 Mar 2015, Johannesburg

Fossil Fuel Foundation: Electricity Conference
RCA Conference Organisers - 25 Mar 2015, Johannesburg

Banking Channel Convergence Conference 2015
Trade Conferences International - 25 Mar 2015 to 26 Mar 2015, Johannesburg

Wear SA - 'Fashioning the Future' workshop
espAFRIKA - 25 Mar 2015, Cape Town

Water loss and pressure management workshop 2015
Ikhono Cosulting and Training - 26 Mar 2015 to 27 Mar 2015, Johannesburg

South African Eco Film Festival
While You Were Sleeping - 26 Mar 2015 to 2 Apr 2015, Cape Town, Pretoria, Johannesburg, East London

Quotes
Belva Rae Staples
"You'll never get anything done by sitting on your hands or by wringing them. Try getting them dirty for a change and you'll be surprised by how much you can accomplish."

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RT @homechannelsa: Catch 'S.A contemporary' trends with @Davenemeth and #designteam tomorrow at 17:50. Do not miss it! #thc #proudlysouthaf... - Mon Mar 23
@MediaTMO
Briefly... SAARF to deliver hands-on data course in Cape Town. Great for marketers, strategists etc. http://t.co/JHqDru7a8P - Mon Mar 23
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