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Today's top stories
Introducing the outside-in customer experience

Leigh Andrews

If your idea of offering good customer experience is based on the 4-star rating you just received, you may be in for a surprise, says Qaalfa Dibeehi, Forrester Research's Customer Experience lead for the EMEA region...

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Conversations with Africa

Danette Breitenbach

There is always a risk involved when doing business in Africa, but it is not all doom and gloom or as hard as you might think...

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E-commerce - a way to share the market while protecting market share

African consumers are increasingly searching online platforms with commercial intent, which include querying prices of goods, and researching where one can purchase products or services...

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Banking & Finance
It is time to scale-up or close up
The Ministry of Finance should be commended for allocating R3.5 billion in support of small business, however, the funds should also benefit 'scale-up' businesses to unlock their high-growth potential... read more>>
CRM
This will be the year of customer obsession
Becoming customer obsessed is one of the top five trends that will impact the contact centre industry this year, according to a recent Interactive Intelligence panel discussion... read more>>
Logistics
High quality mounted cameras protect the fleet from fleecing
Inadequate forward facing camera solutions that fail to capture correct data of an accident or driving incident can place fleet operators at risk of severe financial losses... read more>>
Retail Marketing
[Biz Takeouts Podcast] 124: A packed show about an event, a women's academy and research
On the last Biz Takeouts Marketing and Media Radio show, host Warren Harding interviewed Koo Govender and Jaco Van Zyl... read more>>
Technology
Sony Xperia E = 4G LTE
Riding on the success of the Xperia E4 unveiling earlier this month, Sony Mobile Communications brings customers the exciting Xperia E4g smartphone... read more>>
International
Mystery Apple event planned for March 9, likely on Watch
NEW YORK: Apple sent invitations on Thursday for a mystery event due to take place March 9, amid speculation about an imminent launch of its much anticipated Apple Watch... read more>>
Amazon hires former White House spokesman Carney
NEW YORK: Former White House spokesman Jay Carney has taken a new public relations job with online retail giant Amazon, the company said on Thursday. read more>>
Cannes launches Creative Effectiveness Advisory Scheme
CANNES, FRANCE: Cannes Lions is to bolster creative effectiveness with hands-on help to entrants in this year's Creative Effectiveness Lions. In association with The Effectiveness Partnership, it has introduced the Creative Effectiveness Advisory Scheme... read more>>
More International
Government news
Necsa in row over CEO's suspension
The Nuclear Energy Corporation of SA (Necsa) is the latest state-owned company to be hit by internal strife as the board and Energy Minister Tina Joemat-Pettersson engage in a tug of war over the suspension of CEO Phumzile Tshelane... read more>>
Eishkom tops jobs poll
Eskom might be leaving millions of South Africans in the dark through load-shedding, but that has not deterred engineering students from wanting to work there... read more>>
More Government news
Jobs offered


New events to diarise
Working World Exhibition
Inkanyezi Event Organisers - 4 Mar 2015 to 6 Mar 2015, Port Elizabeth

Veuve Clicquot Masters Polo Cape Town 2015
Vivid Luxury - 7 Mar 2015, Cape Town

Retail World Africa 2015
Terrapinn Ltd - 10 Mar 2015 to 11 Mar 2015, Johannesburg

Cards and Payments Africa 2015
Terrapinn Ltd - 10 Mar 2015 to 11 Mar 2015, Johannesburg

5th Annual EnviroMining Conference
Intelligence Transfer Centre - 18 Mar 2015 to 19 Mar 2015, Gauteng

Indo-African Festival
OhFAfrica Limited - 17 Apr 2015 to 26 Apr 2015, Bangalore

REFSA 2015
DLO Energy - 5 May 2015, Johannesburg

SAITEX
Exhibition Management Services (Pty) Ltd - 21 Jun 2015 to 23 Jun 2015, Midrand

The East Rand Wedding Show
East Rand Wedding Show - 25 Jul 2015 to 26 Jul 2015, Johannesburg

Rustenburg Car, Fashion and Bike Expo
Urban Entertainment Movement - 28 Aug 2015 to 29 Aug 2015, Rustenburg

Upcoming events
Expo4Brides
Expo4Brides - 28 Feb 2015 to 1 Mar 2015, Pretoria

Li Edelkoort Trend Seminar
28 Feb 2015 to 2 Mar 2015, Cape Town, Johannesburg

I Create, We Create: Business of Creativity Youth
I Create, We Create - 28 Feb 2015, Johannesburg

PetroForum Africa
OpenRoom Events Ltd - 2 Mar 2015 to 3 Mar 2015, Johannesburg

Quotes
Israelmore Ayivor
"Thinking is free, planning is also free, but action taking is not free; you have a price to pay. Success is not luck; it demands work... hard work of course!"

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