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Today's top stories
The proof is in the omni-channel experience this festive season

Lynette Hundermark

As the market intensifies in the build up to the festive season, retailers in particular, are needing to communicate more intuitively and intelligently to connected consumers...

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Six principles for treating customers fairly

Kele Pule

When customers tell one what they want, listen to them, clarify and confirm what they are saying, acknowledge and seize the opportunity...

Read more >>



Makro launches new click and collect delivery offering

Informed by the experience of companies such as Walmart-owned Asda, Makro is acquiring access to sites to enable delivery of online customer orders to conveniently located secure lockers.

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CRM
Feelings have no place in business? Customers would disagree
As a business owner, ask yourself, are you really doing enough to better your customers' experience of your brand? Are you making them feel good when doing business with you? If not - it is time to turn things around... read more>>
Exhibitions & Events
Word on the grapevine is that WineX 2014 was better than ever
Regarded the event of the year by the wine-loving public, RMB WineX is the place to 'sip 'n savour' premium vintages and new discoveries, engage with winemakers and clink glasses with friends... read more>>
FMCG
Polony in the pink as consumers boot poultry

Nick Hedley

Chicken producers have cut back on volumes over the past two years as pressure on disposable incomes and strikes have forced some consumers to switch to other proteins... read more>>
Health & Safety
PMR Diamond Arrow status for Bidvest Steiner KZN

Issued by Bidvest Steiner

The Durban branch of hygiene solutions provider Bidvest Steiner recently scooped a coveted PMR Diamond Arrow Award... read more>>
Retail Marketing
[Biz Takeouts Podcast] 113: Pete Case on the Gloo, Ogilvy SA merger
On the last Biz Takeouts Marketing and Media Radio show, host Warren Harding interviewed Pete Case, CEO of Gloo, and Jacqueline Lahoud from Winemag.co.za... read more>>
Retailers
Takeover of Beares by Lewis to save and create jobs

Amanda Visser

The Competition Tribunal's approval of the takeover of several Beares stores by competitor Lewis will save more than 360 job opportunities and create another 126 jobs at the stores... read more>>
International
Aid Couture for typhoon survivors
MANILA, PHILIPPINES: P&G's Ariel and Downy brands have launched the 'Aid Couture' project that converts inappropriate fashion into life essentials for typhoon survivors... read more>>
Controversial book makes new claim about 'married' Jesus
LONDON, UK: A book launched in London on Wednesday claims to have fresh evidence that Jesus married and had children with Mary Magdalene, but it drew derision from some quarters... read more>>
Umpire chats to be aired in Australia-South Africa ODIs
SYDNEY, AUSTRALIA: Discussions between the on-field and television umpires will be aired during Australia's upcoming one-day series against South Africa, the International Cricket Council said Wednesday... read more>>
More International
Government
Demerit system for drivers edges closer
The long-awaited rollout of the points demerit system to manage traffic infringements is edging closer with only a few hurdles still to be overcome... read more>>
Government to review broadcasting policy
Communications Minister Faith Muthambi says government will undertake a broadcasting policy review that will, amongst others, ensure that the broadcasting regulation framework is brought in-line with new practices... read more>>
Government on an ad-banning roll

Chris Moerdyk

It was entirely predictable that after a relatively trouble-free and politically safe banning of tobacco product advertising almost two decades ago, government would turn its attention to liquor, fast food and a raft of other forms of advertising... read more>>
Auditing Act amendments propose board plays greater role in training

Linda Ensor

More Government news
Jobs offered
Buying Manager - Ladieswear - Cape Town
Ready for a new challenge? An exciting and stimulating buying manager opportunity has become available within the Ackermans ladies business unit. Read more >>



New events to diarise
Call Centre Excellence Summit
IQPC South Africa - 18 Nov 2014 to 20 Nov 2014 Johannesburg

South African Man Expo
Mercatique Consulting - 22 Nov 2014 to 23 Nov 2014 Johannesburg

Claim Your Space
True Media - 23 Nov 2014 Green Point, Cape Town

Creative Husle: street culture pop up
Live SA - 27 Nov 2014 Cape Town

Cyber Law and Security Conference 2014
Alpha Omega Events - 2 Dec 2014 to 3 Dec 2014 Johannesburg

LeKap Lifestyle Fair 2014
Vivid Luxury - 6 Dec 2014 Cape Town

Richies Toy Fair
RICHIES MODEL CARS - 6 Dec 2014 to 7 Dec 2014 Johannesburg, Randburg

Emirates Uniform and Workwear exhibition
Global Expo Middle East - 11 Feb 2015 to 13 Feb 2015 Dubai

Wholesale Banking Conference 2014
Trade Conferences International - 11 Mar 2015 to 12 Mar 2015 Johannesburg

IFAT Environmental Technology Forum
MMI South Africa (Pty) Ltd - 15 Sep 2015 to 18 Sep 2015 Johannesburg

Quotes
W. Clement Stone
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