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#SeamlessAfrica: Five lessons in customer service from Action Gear
#SeamlessAfrica: Five lessons in customer service from Action Gear

According to online retailer Action Gear, their passion for outdoor technical products is second only to their love for stellar customer service...

By Lauren Hartzenberg 7 Mar 2018

The modern marketer is a connected one
The modern marketer is a connected one

In the 1970s, people were served about 300 ads a day. Today it's about 5,000 ads a day. It's a product-polluted world with smart consumers, where it's no longer about differentiation, but about multiple and meaningful connections, says Carmen Murray, founder of Boo-Yah!...

By Jessica Tennant 2 Feb 2018

#BizTrends2018: Is franchising future-proof?
#BizTrends2018: Is franchising future-proof?

Modern-day franchising has been with us since the mid-1950s when it made its presence felt in the USA. Subsequently, expansion was swift and within a few short years, the concept had conquered the world.

By Tony Da Fonseca 9 Jan 2018

She Leads Africa launches accelerator for beauty startups
She Leads Africa launches accelerator for beauty startups

She Leads Africa has opened applications for its Dark and Lovely x SLA Beauty Accelerator, a 10-week entrepreneurship development programme...

By Tom Jackson 23 Aug 2017

#CSIMonth: Stop in for a little Khof & Khuk
#CSIMonth: Stop in for a little Khof & Khuk

Thato Mafokoane doesn't just want to run his own bakery. No, Khof & Khuk in Nellmapius, Pretoria, is much more than that...

By Shan Radcliffe 26 Jul 2017

#CSIMonth: Imbalie Beauty Academy opens doors into the industry
#CSIMonth: Imbalie Beauty Academy opens doors into the industry

South African beauty franchise group Imbalie Beauty has become a key player in South Africa's robust franchising industry...

By Lauren Hartzenberg 24 Jul 2017

Allen Ambor, founder and executive chairman of Spur Corporation.
Spur founder Allen Ambor's tough love approach to business

Iconic SA restaurant chain, Spur Steak Ranches, will be 50-years-old in October this year and has grown into an internationally-recognised brand...

By Lauren Hartzenberg 26 Jun 2017

Elsabe Lemmer
Picture: Supplied
#EntrepreneurMonth: Elsabe Lemmer launches an online platform for local artisans to sell their wares

Artisan products and handmade things are becoming increasingly sought after as the quality of such items improve and exceedingly match that of their commercial counterparts...

By Jessica Tennant 9 Nov 2016

Five retail errors to overcome
Five retail errors to overcome

Recent research has shown that less than 50% of new businesses survive beyond their fifth year, as today's business world is more dynamic and competitive than ever...

By Charles Mburugu 2 Aug 2016

Social enterprise is changing - Neil Robinson
Social enterprise is changing - Neil Robinson

Relate, a South African not-for-profit, recently announced its phenomenal growth by 70% in just one financial year.

By Jessica Tennant 24 Jun 2015

Pieter Scholtz
Sales made simple

No matter what your product or service is, you have to sell to stay in business, so you might as well make up your mind now to become a winner at the sales game...

By Pieter Scholtz 29 Oct 2014

Commercial store design neglected by interior design schools
Commercial store design neglected by interior design schools

Despite the strides made in interior design and retail design, most design schools are failing to cover this in their curricula and there is a need for a business approach to this rapidly growing industry.

By Callie van der Merwe 3 Sep 2014

A life-changing event
A life-changing event

Not sure what to do with your weekend? You could spend it changing your life. Or so says Brian Walsh, CEO of the, and the brain - and funding and funding - behind the event, The Real Success Experience...

By Danette Breitenbach 11 Jul 2014

The more you prepare and practise, the more confident and better you will become when making a public address. (Image attribution: , Lizenz: , via Wikimedia Commons)
How to avoid the public speaking willies

We've all seen it happen - the stumbling over words, the awful hesitations and lost lines...

By James Hurford 7 Jul 2014

The initiative provides an audio-based mobile training course targeting front line health workers (FLW) to help them deliver life-saving information, and is also aimed at helping pregnant women and their families prepare for the unexpected and potentially deadly situations that can arise in child birth.
The evolving business model for m-governance

A look at the evolving business model for (mobile governance) m-governance projects and the use of mobile technology as a catalyst for inclusive development.

By Vijay Sai Pratap 27 Mar 2014

(Image: Matthew Bowden www.digitallyrefreshing.com, via Wikimedia Commons)
Actually it is fun and games

Gamification can make training in the workplace faster, more effective and less expensive.

By Danette Breitenbach 23 Oct 2013

Glenn Gillis
Is the tablet the whiteboard of the future for corporate training?

No-one would dispute that corporate training is a necessary process for all organisations. Some might even say training is now more important than it has ever been.

By Glenn Gillis 9 Jul 2013

360 degrees in training
360 degrees in training

Too often we find that someone is appointed to a specific position, shown how the system works and then left to his own accord - that is it. Then, later when things go wrong, other people in the organisation are very surprised to learn that this individual gave poor customer service or does not know the first thing about the email program that he must use, for example.

By Su-Mari Du Bruyn 20 May 2013

Michelle Francis
Moving brand ambassadors to grand ambassadors

A recent article in the New York Post describes the advent of Grand Ambassadors, which is a prognosis of where the experiential activation industry in South Africa could be, given training and investment in brand ambassadors.

By Michelle Francis 16 May 2013

[2013 trends] The year we stop living to work, start working to live
[2013 trends] The year we stop living to work, start working to live

Increasingly, people are valuing intangibles benefits of a job over the bottom-line salary. 2013 will be the year where recruitment and talent retention are governed by the environment and not simply the pay check.

By Greg Schneider 18 Jan 2013

[2013 trends] Changes #trending, opportunities knocking in education sector
[2013 trends] Changes #trending, opportunities knocking in education sector

I'm quite new to education, but completely immersed and have much to say. I thought I'd focus my crystal ball on a broad range of education industry issues, and wanted to avoid at all costs penning another "Have you heard about Khan Academy?" piece, (But now that that's done)...

By Josh Adler 18 Jan 2013

Issa Sikiti da Silva
[Sustainability media seminar]: Can SA drift towards a green economy?

South Africa, Africa's economic powerhouse and the world's 11th greenhouse gas (GHG) emitter, will have to restructure its economy away from capital and energy-intensive growth and strive to shift it towards the green line due to severe implications of climate change, Nedbank chief economist Dennis Dykes said last week in Sandton, Johannesburg, while addressing a media seminar on sustainability.

By Issa Sikiti da Silva 26 Oct 2011

Organic motion
Retailing faces a new reality... are shops, shoppers ready?

The first enthusiastic observer to say he'd seen the future, and it worked, was talking about communism... and it didn't. I'm on safer ground by predicting that new augmented reality (AR) technology is the future for many sectors and is going to work just fine.

By Rafi Leigh 16 Aug 2011

[2011 trends] The shift hits the fan
[2011 trends] The shift hits the fan

You don't have to be clairvoyant to figure that this is the time of year for scenario planning - but this, the year that kicked off so neatly with its demonstration of pure binary code 1111, that has had mathematicians all atwitter about its status not only as the first prime year since 2003, but also the year that is the sum of no less than 11 consecutive prime numbers, will be more than different. So what does 'primeness' mean now?

By Terry Levin 24 Jan 2011

[2011 trends] A year of hard work for brands
[2011 trends] A year of hard work for brands

If 2010 could be summed up as soccer, vuvuzelas and national pride, 2011 will be all about the hard work of restoring the economy to sustainable growth, paying attention to environmental concerns and mastering the technologies that are changing the world. Here are a few trends to watch in 2011.

By Janice Spark 17 Jan 2011

Six things 2010 may have taught you about writing
Six things 2010 may have taught you about writing

I learned a couple of things this year that I didn't know that I knew. For starters, there were things I thought to be true about writing and my readers that aren't any more. It's possible that the recession changed things - or that we're evolving as consumers of content thanks to social media and other good stuff. So it's also possible that, as a marketer or communicator, you've picked up a couple of the same things in your business writing environment...

By Tiffany Markman 29 Nov 2010

Building business: contribution or contamination?
Building business: contribution or contamination?

It's reassuring to think that leaders are born. Frankly, I don't buy that. Oh, there may be some exceptions, mostly in history, but good business leaders do not feature among them.

By Linda Hamman 29 Nov 2010

Reinforcing social marketing's role in age of austerity
Reinforcing social marketing's role in age of austerity

In a world dictated by the profit-obsessed corporate and manipulated by commercial marketing, which sometimes resort to unethical practices to achieve its goals, social marketing has a critical role to play in steering behavioural change in society.

By Issa Sikiti da Silva 25 Nov 2010

The most vexing problem confronting sales
The most vexing problem confronting sales

In an increasingly commoditised and transparent global environment, it is becoming harder and harder for companies to maintain their profit margins selling traditional products and services. Well-established businesses are finding that product/service-based differentiation is more costly and difficult to maintain than ever before, and the resulting product differences are increasingly less meaningful.

By Peter Gilbert 20 Sep 2010

Your New Year's resolutions - buffet style
Your New Year's resolutions - buffet style

OK, New Year's Day has officially passed, but it's not too late to conjure up a resolution or two for 2010...

By Douglas Kruger 5 Jan 2010

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