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CRM, CX, UX Press Office News South Africa

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Iconic Collective rebrands as Point Iconic
Iconic Collective rebrands as Point Iconic 
South Africa shines in the global 2024 Kantar Creative Effectiveness Awards
South Africa shines in the global 2024 Kantar Creative Effectiveness Awards 
Unleashing the power of purpose-driven business
Unleashing the power of purpose-driven business 
Don't sleep on the untapped power of community radio
Don't sleep on the untapped power of community radio 
Penquin restructures to elevate business and drive innovation
Penquin restructures to elevate business and drive innovation 
Fluence Africa Influencer Festival electrifies Johannesburg with unprecedented buzz
Fluence Africa Influencer Festival electrifies Johannesburg with unprecedented buzz 
Howard Audio joins forces with Kabza De Small and Ofentse Pitse with Red Bull Symphonic
Howard Audio joins forces with Kabza De Small and Ofentse Pitse with Red Bull Symphonic 
MTN Group appoints M&C Saatchi Abel and Group of Companies as its global marketing partner
MTN Group appoints M&C Saatchi Abel and Group of Companies as its global marketing partner 
[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar
[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar

16 Jul 2014

[CEM Summit] How to be great at customer service
[CEM Summit] How to be great at customer service

  15 Jul 2014

Identity crisis
Identity crisis

  15 Jul 2014

Lyndsey Moorhouse
How systems training can super-charge your customer service processes

  8 Jul 2014

StarSat opens customer experience centre in Pretoria
StarSat opens customer experience centre in Pretoria

8 Jul 2014

You've clearly underestimated online reviews
You've clearly underestimated online reviews

  3 Jul 2014

Ask Afrika ICON Brand Awards reveal favourites in July
Ask Afrika ICON Brand Awards reveal favourites in July

2 Jul 2014

How to handle negative feedback on social media
How to handle negative feedback on social media

  26 Jun 2014

Andrew Cook
Take away tips from Customer Experience World London 2014

  26 Jun 2014

Workshops for Ask Afrika Orange Index
Workshops for Ask Afrika Orange Index

25 Jun 2014

Service is still the secret...
Service is still the secret...

  24 Jun 2014

Andrew Cook
What if we voted for green grocers and shoe shops, banks and service providers?

  20 Jun 2014

Care, Connect, Grow
Care, Connect, Grow

TLC Worldwide Africa  19 Jun 2014

The future of digital marketing is integrated. Learn to embrace it
The future of digital marketing is integrated. Learn to embrace it

  18 Jun 2014

Life after AMPS...
Life after AMPS...

  13 Jun 2014

Second annual global customer service survey: The findings
Second annual global customer service survey: The findings

10 Jun 2014

Satisfaction with mobile retail stores down
Satisfaction with mobile retail stores down

5 Jun 2014

The brand within
The brand within

  4 Jun 2014

Smiles are free, order yours today
Smiles are free, order yours today

  4 Jun 2014

Johan Walters
Conversion attribution needs to be multidimensional to track today's complex customer

  3 Jun 2014

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[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar
[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar

16 Jul 2014

[CEM Summit] How to be great at customer service
[CEM Summit] How to be great at customer service

 15 Jul 2014

Identity crisis
Identity crisis

 15 Jul 2014

Lyndsey Moorhouse
How systems training can super-charge your customer service processes

 8 Jul 2014

StarSat opens customer experience centre in Pretoria
StarSat opens customer experience centre in Pretoria

8 Jul 2014

You've clearly underestimated online reviews
You've clearly underestimated online reviews

 3 Jul 2014

Ask Afrika ICON Brand Awards reveal favourites in July
Ask Afrika ICON Brand Awards reveal favourites in July

2 Jul 2014

How to handle negative feedback on social media
How to handle negative feedback on social media

 26 Jun 2014

Andrew Cook
Take away tips from Customer Experience World London 2014

 26 Jun 2014

Workshops for Ask Afrika Orange Index
Workshops for Ask Afrika Orange Index

25 Jun 2014

Service is still the secret...
Service is still the secret...

 24 Jun 2014

Andrew Cook
What if we voted for green grocers and shoe shops, banks and service providers?

 20 Jun 2014

Care, Connect, Grow
Care, Connect, Grow

 19 Jun 2014

The future of digital marketing is integrated. Learn to embrace it
The future of digital marketing is integrated. Learn to embrace it

 18 Jun 2014

Life after AMPS...
Life after AMPS...

 13 Jun 2014

Second annual global customer service survey: The findings
Second annual global customer service survey: The findings

10 Jun 2014

Satisfaction with mobile retail stores down
Satisfaction with mobile retail stores down

5 Jun 2014

The brand within
The brand within

 4 Jun 2014

Smiles are free, order yours today
Smiles are free, order yours today

 4 Jun 2014

Four social media marketing trends every marketer must know
Four social media marketing trends every marketer must know

 3 Jun 2014

Johan Walters
Conversion attribution needs to be multidimensional to track today's complex customer

 3 Jun 2014

Big data and the consumer experience for business
Big data and the consumer experience for business

 30 May 2014

Gordon Geldenhuys
Leading social media strategy from the top with a listening command centre

 28 May 2014

Digital Barometer one of new research products launched
Digital Barometer one of new research products launched

28 May 2014

IT company set to help brands compete in Age of the Customer
IT company set to help brands compete in Age of the Customer

Relate Technologies 27 May 2014

Shopper marketing: The new mass media
Shopper marketing: The new mass media

 26 May 2014

How to turn away online business
How to turn away online business

 23 May 2014

Mike Stopforth
Social media should focus on human values

21 May 2014

The social media response
The social media response

 20 May 2014

Rate of social, technology change leaves marketing behind
Rate of social, technology change leaves marketing behind

 20 May 2014

Why trends matter
Why trends matter

 19 May 2014

[Marketing Indaba: Part 2] Feeling the love: Building brand loyalty in the digisphere
[Marketing Indaba: Part 2] Feeling the love: Building brand loyalty in the digisphere

 19 May 2014

The game of clones: Differentiation for the modern business
The game of clones: Differentiation for the modern business

 14 May 2014

Retailers need to innovate in-store, not only online
Retailers need to innovate in-store, not only online

 12 May 2014

[Biz Takeouts Podcast] 88: Understanding key consumer trends across the African continent
[Biz Takeouts Podcast] 88: Understanding key consumer trends across the African continent

12 May 2014

Lyndsey Moorhouse
There's more to training ROI than bleeding-edge technology

 10 May 2014

[Biz Takeouts Lineup] 88: Understanding key consumer trends across Africa
[Biz Takeouts Lineup] 88: Understanding key consumer trends across Africa

6 May 2014

Why customer satisfaction surveys are important
Why customer satisfaction surveys are important

 2 May 2014

Consumer trends publication - Connect with the Continent
Consumer trends publication - Connect with the Continent

30 Apr 2014

Rise of transmedia - new white paper
Rise of transmedia - new white paper

29 Apr 2014

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