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COMPANY PROFILE INTRODUCTION Academy of Learning was founded in 1985 as an organisation of colleges specialising in computer and business skills training. Since then, more than 160 centres have opened across Canada as well as in the United States, and in Southern Africa. Academy of Learning (SA) Pty Ltd is a South African owned and registered company. All Academy of Learning colleges must comply with Government Further Education and Training regulations. We fulfil the needs of both learners and the business community, by identifying the gap between formal education and the realities of the working world and by developing a customised program for each learner, while meeting the requirements that exist for convenient and effective training, at an affordable cost. To meet the specialised needs of mature learners, programs are based on the Integrated LearningTM System—a step-by-step competency based method of learning, supported by flexible scheduling. Learning is results-oriented, which allows learners to define what they've learned, and put their new-found skills to work for them immediately. This efficient and cost-effective method has been used to deliver more than one million programs to date. Academy of Learning is committed to raising today's occupational and training standards, and strives constantly to make lifelong learning a rewarding and viable option for people of all ages and levels of expertise. PHILOSOPHY At Academy of Learning, we believe the answer to being a professional and competent training provider is support; a strong, relevant curriculum, supported by ongoing research, state-of-the-art equipment, qualified facilitators and an extended network of colleges—all of which are supported, in turn, by a dedicated team at National Office. Members of the team ensure that all aspects of training and product development adhere to a set of uniform standards, which are reviewed and upgraded regularly. They ensure that standards are met and guidelines followed at each location across South Africa, and that quality remains consistent nationwide. Each potential training college owner is carefully screened, and awarded a college only if he or she meets our strict criteria. Each exam written by every learner across the country is assessed according to performance criteria to ensure a consistent standard of proficiency, and to maintain the integrity of programs. VISION STATEMENT Academy of learning will always be recognised as South Africa's most effective and respected learning centre, providing computer, business and career skills. We are dedicated to improving the productivity and marketability of each client/learner. MISSION STATEMENT At Academy of Learning we will:
ACADEMY OF LEARNING PLEDGE TO LEARNERS We will:
INFORMATION FOR CORPORATE CLIENTS Corporate Training Licensee: For the convenience of training at Corporate clients, Academy of Learning introduced highly qualified Corporate training Consultants as from 2006 to conduct specific training at various levels to the specific training requirements of Corporates employees. Effective Approach At Academy of Learning, we believe that a hands-on approach to training is the key to learner success. Because of our consistently high standards, the return on investment will be immediate and tangible. Employees can define what they have learned and apply their newfound skills immediately. Flexible Training Process Our unique method of learning means that your employees can be trained or their skills upgraded during and after business hours or on weekends. Competency Based Learning Learners work with original software, instruction tapes/CD's and manuals that are custom-designed by professionals. This exercise-based system builds step-by-step as each lesson is mastered. The audio portion explains the concepts and then guides the learner through various applications. Additional applications are found in the program workbook, for use in later practice. The flexibility of the system allows each learner to review or repeat a module or to seek help from a facilitator, and ensures that competence is achieved in each subject area, before moving on to the next module. Learner Equipment Because all programs are designed to achieve the benefits of hands-on learning, each college is equipped with up-to-date learner-dedicated equipment. Program Material Academy of Learning programs are presented as complete packages with all materials included. There are no extra or hidden costs. Each learner receives his or her own training manual to keep as a future reference tool. Learner Qualification Since both a working knowledge of English and a basic level of math's are necessary to complete programs offered by Academy of Learning, an assessment may be required to determine the academic suitability of the learner for the program chosen. INTEGRATED LEARNING™ SYSTEM At Academy of Learning, we've shifted the focus from teaching to learning, designing our programs in a way that allows our learners to learn by doing, and not simply by listening. Our unique Integrated LearningTM System is an exercise-based method in which each new step builds upon those already mastered. Audio instructions are used to explain concepts, guide learners through some initial skill-based applications, and provide an opportunity to practice additional applications that are featured in the program workbook. Cassettes / CD's are customised to keep pace with each book, but rely on standard language and content to ensure consistent training at colleges nation-wide. Each customised workbook contains both practice exercises and the function process, which is the keyboard sequence necessary to perform a function. Objectives are clearly defined at the beginning of each workbook and cassettes / CD's, and are supported by instructions on how to complete each exercise. Learners progress one step at a time until they can complete each exercise unaided. The workbook becomes a continuing source of information, which learners can use long after the program has been completed. Lessons are presented in two-hour modules, which build level-by-level, so that learners achieve competence and confidence as each one is mastered. Should a learner encounter difficulty, he or she can pause to repeat a lesson or call on the facilitator, who will provide individual counseling until the issue is resolved. When the learner is able to fully comprehend the task, the exercise is continued, ensuring that each person knows exactly what to do at every level of the program. As learners are not reliant on lecturers (excluding a few “soft skills” programs) or set timetables or classes, they can commence with their qualifications at any time during the year. This is of benefit to learners who are working part-time or full-time, who have limited time due to other commitments or who were unable to start on a fixed date. This flexible approach to learning also allows learners to miss periods without missing out on lectures-learners merely return to the college, book their workstation and continue with their lessons. Learners are assessed formatively at the end of each lesson and are required to submit assignments and projects. A pre-examination summative assessment determines whether a learner is ready to sit for the final summative examination / assessment. After the successful completion of the relevant final examination / assessment, the learner is rewarded with the relevant certification. ADVANTAGES OF THE ACADEMY OF LEARNING CONCEPT
ACCREDITATION OF ACADEMY OF LEARNING Accreditation Academy of Learning SA (Pty) Ltd is in the enviable position of being provisionally accredited by UMALUSI, Council for Quality Assurance in General and Further Education and Training (FET 00351 PA). Academy of Learning intends to fully comply with future on-going accreditation requirements so that it may enjoy full accreditation and registration with the Department of Education. Current programs have already been submitted to the Council for approval and as new programs are introduced, these will likewise follow the same approval process. Academy of Learning offers NQF aligned and non-NQF aligned qualifications. Academy of Learning SA (Pty) Ltd is also accredited by INSETA (Insurance Sector Education & Training Authority), accreditation: MOU 130189. National Qualifications Framework (NQF) The NQF is a system that enables learners to gain recognition of acquired skills according to National requirements. These requirements are defined through Unit Standards and qualifications registered on the NQF. The NQF consists of different levels. The levels measure how difficult the learning for different qualifications is, and allows for comparisons between different programs. They allow comparison between education and training received in different ways and in different training institutions. This allows people to use the credits from one situation to qualify at another institution for a different but related program. A simplified version of the levels appears below: (Credit to the South African Qualifications Authority, SAQA)  Unit Standards Unit Standards are the smallest elements of the NQF. They describe significant, meaningful milestones (or outcomes) of learning or training that are recognised at individual level. They also include associated performance criteria which, when achieved, is proof that the outcome (or standard of performance) has been met. Qualifications are made up of clusters of outcomes to meet the needs of industries. NQF Levels Most programs offered (and/or will be offered) by Academy of Learning are between levels 2 and 4 on the NQF (the “FET”, Further Education and Training band). Credit All unit standards are allocated a credit value as an indication of the size of the unit standard. It is based on the average time it would take a learner to achieve (complete successfully) the unit standard or qualification (Notional Learning Time). Based on this value of Notional Learning Time the following calculation is used to determine credits to be awarded: 1 Credit = 10 Notional hours of learning time. The credit value of a program would be the sum total of the credit hours of the unit standards. Affiliations Academy of Learning is affiliated with the following organisations:
Registration Academy of Learning SA (Pty) Ltd is registered as a Company under the Companies Act 1973 (Act 61 of 1973), Number 2002/031423/07. NATIONAL OFFICE CONTACT DETAILS: Elma Hancock (CEO) Academy of Learning SA (Pty) Ltd 25 Rosie's Place Glen Austin MIDRAND 1683 PO Box 3674 Halfway House 1685 Tel: + 27-11-3145115 Fax: + 27-11-3149130 Email: ceo@academyoflearning.co.za or: aolsa@intekom.co.za INSURANCE HELPDESK: Sandrah Khambule Tel: + 27 11 314 5108 Fax: + 27 11 314 7337 E-mail: insurancehelpdesk@academyoflearning.co.za NORMAL HELPDESK: Celilia Legote Tel: + 27 11 314 5115 Fax: + 27 11 314 7337 E-mail:helpdesk@academyoflearning.co.za COLLEGE AND ACADEMIC STAFF CONTACT DETAILS: ALBERTON - SHERYL GAMMIE - 011 907 3273 BELLVILLE – JOHN WARD – 0800 203 220 BENONI – ROBYN HENDERSON – 011 849 8989 CAPE TOWN CITY – DESIREE CARSE– 021 422 1140 CENTURION – JOHN WARD – 0800 203 220 DURBAN – JOHN MABIKA – 031 304 4654 ** EAST LONDON – OPENING 2008 GERMISTON – FRANCOIS DE MELLION – 083 788 0836 – OPENING 2008 HEIDELBERG – HERMAN WINTER - 016 349 6675 JOHANNESBURG SOUTH – RICK EDMUNDS – 011 432 1108 KEMPTON PARK – FLIP LABUSCHAGNE – 011 394 3023 LENASIA – BASHIR SHAR – 011 852 7284 NELSPRUIT – JOHN WARD – 0800 203 220 PARYS – HENDRIK SWANEPOEL - 056 811 5100 PINETOWN – JOHN WARD – 0800 203 220 PORT ELIZABETH – ERNEST RAJCUMAR – 041 374 5343 POTCHEFSTROOM – ELSA SWANEPOEL – 083 986 0669 – OPENING 2008 PRETORIA – AYESHA SHAR – 082 923 9829 RANDBURG – CHRISTIAN ANDREWS - 011 886 1263 ** RICHARDS BAY – OPENING 2008 RUSTENBURG – JOHN WARD – 0800 203 220 – OPENING 2008 SELBY - GERHARD OLIVIER - 011 499 1693 THOHOYANDOU – VICTOR MALULEKA - 015 962 0577 VEREENIGING – AMIE SIDIBE - 016 421 2606 NAMIBIA - WINDHOEK – IVAN SMITH - 00264 61 23 7663 ZIMBABWE – BULAWAYO – MRS POLLARD – 00263 923 3449 ** SWAZILAND – MBABANE – CLEMENCE CHIDUWA – 00268 405 0748 **ASSESSMENT CENTRE FOR AOLSA INSURANCE LEARNERS INSURANCE PROGRAMS FURTHER EDUCATION AND TRAINING CERTIFICATE IN SHORT-TERM INSURANCE - SAQA ID: 49929 – NQF LEVEL 4 Core & Fundamental Programs 1. Basics of Short Term Insurance (CoP) 2. Practice of Short Term Insurance (ICiBS) 3. Financial Literacy (Finlit) 4. Business Communication 5. Business Calculations 6. Business English /Abet / Second Language Electives (One is compulsory) 1. Personal Lines 2. Commercial 3. Claims / Administrative FURTHER EDUCATION AND TRAINING CERTIFICATE IN LONG-TERM INSURANCE - SAQA ID: 49649 – NQF LEVEL 4 Core & Fundamental Programs 1. Basics of Long Term Insurance (CoP) 2. Practice of Long Term Insurance (ICiBS) 3. Financial Literacy (Finlit) 4. Business Communication 5. Business Calculations 6. Business English /Abet / Second Language Electives (One is compulsory) 1. Retirement Funds 2. Individual Life Skills Program: Basics of Retirement Funds (RCoP) Basics of Long Term (Category B) (LB-CoP) SALES SKILLS PROGRAMME Core Programs 1. Keyboarding 2. Introduction to Computers 3. Windows Operating Systems 4. Word Processing level 1 5. Graphics level 1 6. Business Correspondence level 1 7. Introduction to the Internet / Outlook & Internet 8. Business Maths 9. Practice of Selling 10. Principles of Consumer & Buyer Behaviour 11. Sales 12. Telephone Sales Electives (One is compulsory) 1. Time Management 2. Database level 1 3. Electronic Mail level 1 4. Customer Service SALES REPRESENTATIVE SKILLS PROGRAMME Core Programs 1. Sales Skills Programme (Including one elective) 2. Personal Development Program 3. Database level 1 4. Electronic Mail level 1 5. Customer Service 6. Graphics level 2 Electives (One is compulsory) 1. Database level 2 2. Business English MARKETING SKILLS PROGRAMME Core Programs 1. Keyboarding 2. Introduction to Computers 3. Windows Operating Systems 4. Word Processing level 1 5. Graphics level 1 6. Business Correspondence level 1 7. Introduction to the Internet / Outlook & Internet 8. Business Maths 9. Principles of Consumer & Buyer Behaviour 10. Principles of Marketing Communications 11. Principles of Marketing 12. Business Administration-Marketing 13. Business English Electives (One is compulsory) 1. Time Management 2. Database level 1 3. Electronic Mail level 1 4. Graphics level 2 SALES & MARKETING MANAGER SKILLS PROGRAMME Core Programs 1. Sales Skills Programme & Marketing Skills Programme (Including two electives) 2. Management Fundamentals 3. Training 4. Industrial Relations 5. Generating a Marketing and Business Plan 6. Business Planning 7. Personal Development Program Electives (One is compulsory) 1. Database level 2 2. Business Correspondence level 2 EXECUTIVE SALES SECRETARY SKILLS PROGRAMME Core Programs 1. Executive Secretary Skills Programme (Including one elective) 2. Business Administration-Sales 3. Principles of Consumer & Buyer Behaviour 4. Customer Service 5. Sales Electives (One is compulsory) 1. Word Processing level 3 2. Database level 2 3. Spreadsheets level 2 4. Publisher EXECUTIVE MARKETING SECRETARY SKILLS PROGRAMME Core Programs 1. Executive Secretary Skills Programme (Including one elective) 2. Principles of Marketing 3. Principles of Marketing Communications 4. Business Maths Electives (One is compulsory) 1. Word Processing level 3 2. Database level 2 3. Spreadsheets level 2 CONTACT CENTRE OPERATOR LEVEL 1 SKILLS PROGRAMME Core Programs 1. Keyboarding 2. Introduction to Computers 3. Windows Operating Systems 4. Word Processing level 1 5. Customer Service 6. Business Correspondence level 1 7. Telephone Communication Skills 8. Office Procedures level 9. Call Centre Telephone Sales 10. Call Centre Industry Overview 11. Call Centre Equipment & Technology Electives (One is compulsory) 1. Spreadsheets level 1 2. Introduction to the Internet / Outlook & Internet 3. Electronic Mail level 1 CONTACT CENTRE OPERATOR LEVEL 2 SKILLS PROGRAMME Core Programs 1. Contact Centre Operator Level 1 Skills Programme (Including one elective) 2. Spreadsheets level 1 3. Database level 1 4. Keyboard Skills Building level 1 5. Introduction to the Internet / Outlook & Internet 6. Electronic Mail level 1 7. Career Options & Opportunities Electives (One is compulsory) 1. Spreadsheets level 2 2. Keyboard Skills Building level 2 3. Database level 2 4. Team Dynamics & Personal Development CONTACT CENTRE MANAGER SKILLS PROGRAMME Core Programs 1. Contact Centre Operator Level 2 Skills Programme (Including one elective) 2. Spreadsheets level 2 3. Database level 2 4. Keyboard Skills Building level 2 5. Telephone Management 6. Management Fundamentals 7. Team Dynamics & Personal Development 8. Industrial Relations 9. Business Maths Electives (One is compulsory) 1. Electronic Mail level 2 2. Training INTERNATIONAL CERTIFICATE IN CONTACT CENTRE OPERATIONS (E-Learning, Certified by iContact (NZ) Compulsory / core programs 1. Assertiveness 2. Call centre equipment & systems 3. Communication skills 4. Customer service excellence 5. Data entry / word processing skills 6. Health & safety 7. How to maintain & build rapport within a team environment 8. Resolving complaints 9. Stress management 10. The personal computer system 11. Time management Electives (one is compulsory) 1. Answer enquiries by email & fax 2. Sales skills NATIONAL CERTIFICATE IN INFORMATION TECHNOLOGY: TECHNICAL SUPPORT. SAQA ID 24293. NQF LEVEL 4 ETQA: ISETT SETA APPROVED AND CERTIFIED Core Programs 1. End User Computing volume 1 2. End User Computing volume 2 3. Self Development volume 1 4. Self Development volume 2 5. PC Support Hardware volume 1 6. PC Support Hardware volume 2 7. PC Support Software volume 1 8. PC Support Software volume 2 9. Helpdesk Technology 10. Network Support volume 1 11. Network Support volume 2 12. Advanced Operating Systems Concepts including tool kit TECHNICAL PC SKILLS PROGRAMME Core Programs 1. PC Support Hardware Volume 1 2. PC Support Hardware Volume 2 3. PC Support Software Volume 1 4. PC Support Software Volume 2 including tool kit AND / OR 1. Network Support Volume 1 2. Network Support Volume 2 including tool kit PC SUPPORT TECHNICIAN SKILLS PROGRAMME Core Programs 1. Computer Clerk Skills Programme (Including one elective) 2. PC Support Hardware volumes 1 & 2 3. PC Support Software volumes 1 & 2 including tool kit AND / OR 1. Network Support Technician volumes 1 & 2 including tool kit MEDICAL RECEPTIONIST SKILLS PROGRAMME Core Programs 1. Keyboarding 2. Introduction to Computers 3. Windows Operating Systems 4. Word Processing level 1 5. Introduction to Medical Terminology 6. Medical Office Procedures 7. Introduction to the Internet / Outlook & Internet 8. Customer Service 9. Telephone Management Electives (One is compulsory) 1. Spreadsheets level 1 2. Word Processing level 2 3. Electronic Mail level 1 MEDICAL REPRESENTATIVE SKILLS PROGRAMME Core Programs 1. Keyboarding 2. Introduction to Computers 3. Windows Operating Systems 4. Word Processing level 1 5. Introduction to Medical Terminology 6. Medical Office Procedures 7. Introduction to the Internet / Outlook & Internet 8. Telephone Sales (call centre) 9. Sales 10. Customer Service 11. Business Correspondence level 1 12. Graphics level 1 Electives (One is Compulsory) 1. Spreadsheets level 1 2. Database level 1 3. Business Correspondence level 2 ADMINISTRATION CLERK LEVEL 1 SKILLS PROGRAMME Core Programs 1. Keyboarding 2. Introduction to Computers 3. Windows Operating Systems 4. Word Processing level 1 5. Spreadsheets level 1 6. Business Correspondence level 1 7. Introduction to the Internet 8. Basic Bookkeeping A 9. Office Procedures level 1 Electives (One is compulsory) 1. Basic Bookkeeping B 2. Word Processing level 2 3. Electronic Mail level 1 ADMINISTRATION CLERK LEVEL 2 SKILLS PROGRAMME Core Programs 1. Administration Clerk Level 1 Skills Programme (Including one elective) 2. Electronic Mail level 1 3. Word Processing level 2 4. Business Administration-Human Resources 5. Basic Bookkeeping B 6. Business Maths 7. Telephone Management Electives (One is compulsory) 1. Business Correspondence level 2 2. Spreadsheets level 2 3. Industrial Relations ADMINISTRATION MANAGER SKILLS PROGRAMME Core Programs 1. Administration Clerk Level 2 Skills Programme (Including one elective) 2. Database level 1 3. Graphics level 1 4. Spreadsheets level 2 5. Business Correspondence level 2 6. Business Planning 7. Management Fundamentals 8. Industrial Relations 9. Principles of Credit Control Electives (One is compulsory) 1. Personnel Administration 2. Training 3. Costing HUMAN RESOURCES ADMINISTRATOR SKILLS PROGRAMME Core Programs 1. Keyboarding 2. Introduction to Computers 3. Windows Operating Systems 4. Word Processing level 1 5. Spreadsheets level 1 6. Introduction to the Internet 7. Electronic Mail level 1 8. Personnel Administration 9. Office Procedures level 1 10. Business Administration-Human Resources Module 11. Industrial Relations 12. Training Electives (One is compulsory) 1. Business Correspondence level 1 2. Electronic Mail level 2 3. Business Maths BUSINESS ENTREPRENEUR SKILLS PROGRAMME Core Programs 1. Keyboarding 2. Introduction to Computers 3. Windows Operating Systems 4. Word Processing level 1 5. Spreadsheets level 1 6. Business Correspondence level 1 7. Business Planning 8. Principles of Small Business Management 9. Introduction to the Internet 10. Electronic Mail level 1 Electives (One is compulsory) 1. Basic Bookkeeping A 2. Graphics level 1 3. Business Maths BUSINESS MANAGER SKILLS PROGRAMME Core Programs 1. Keyboarding 2. Introduction to Computers 3. Windows Operating Systems 4. Word Processing level 1 5. Spreadsheets level 1 6. Business Correspondence level 1 7. Business Maths 8. Business Planning 9. Telephone Management 10. Management Fundamentals 11. Principles of Business Communication 12. Industrial Relations 13. Introduction to the Internet 14. Electronic Mail level 1 15. Basic Bookkeeping A 16. Office Procedures level 1 Electives (One is compulsory) 1. Basic Bookkeeping B 2. Business Correspondence level 2 3. Electronic Mail level 2 4. Graphics level 1 MANAGEMENT PROGRAMS FURTHER EDUCATION AND TRAINING CERTIFICATE - HUMAN RESOURCES MANAGEMENT AND PRACTICES SUPPORT - SAQA ID 49691 – NQF LEVEL 4. ETQA: SABPP – WILL BE CERTIFIED BY ETQA Core Programs 1. Human Resources Administrator Skills Programme (Including one elective) 2. Graphics Level 1 3. Word processing Level 2 4. HIV/AIDS Program 5. Spreadsheets Level 2 6. Graphics Level 2 7. Business Maths 8. Database Level 1 9. Office Procedures Level 1 10. Business Correspondence Level 1 11. Basic Bookkeeping B 12. Electronic Mail Level 2 13. Management Fundamentals 14. Industrial Relations 15. Writing for Success 16. Communicating Effectively 17. Training 18. Team Dynamics and Personal Dev. Electives (One is compulsory) 1. Office Procedures Level 2 2. Business Correspondence Level 2 3. Customer Service NB: If Business Maths not passed, Learner cannot continue above program. NATIONAL CERTIFICATE - CUSTOMER MANAGEMENT - SAQA ID 20907 - NQF LEVEL 4 ETQA: SERVICES SETA – WILL BE CERTIFIED BY ETQA  FURTHER EDUCATION AND TRAINING CERTIFICATE - MANAGEMENT - SAQA ID 23656 - NQF LEVEL 4 ETQA: SERVICES SETA – WILL BE CERTIFIED BY ETQA  APPROACH TO PROJECT MANAGEMENT (single program) (Unit Standard – 120372) (5 Days) Services Seta accredited in association with Corpro. SETQAA 0648.
FURTHER EDUCATION AND TRAINING CERTIFICATE – PROJECT MANAGEMENT - SAQA ID 50080 - NQF LEVEL 4 Accreditation: Services Seta accredited in association with Corpro. SETQAA 0648. ETQA: THIS IS SERVICES SETA QUALITY ASSURED. Core Programs 1. Keyboarding 2. Introduction to Computers 3. Windows Operating System 4. Business Correspondence Level 1 5. Business English 6. Word Processing Level 1 7. Spreadsheets Level 1 8. Spreadsheets Level 2 9. Spreadsheets Level 3 10. Graphics Level 1 11. Introduction to the Internet 12. Electronic mail Level 1 13. Office procedures Level 1 14. Business Maths 15. Business Planning 16. Telephone Communication Skills 17. Management Fundamentals 18. Team Dynamics and Personal Development 19. Business Writing 20. Project Approach to Management Electives (One is compulsory) 1. Graphics Level 2 2. Office Procedures Level 2 3. Business Correspondence Level 2 4. Word processing Level 2 5. Electronic Mail Level 2 BOOKKEEPER SKILLS PROGRAMME Core Programs 1. Keyboarding 2. Introduction to Computers 3. Windows Operating Systems 4. Word Processing level 1 5. Spreadsheets level 1 6. Electronic Mail level 1 7. Introduction to the Internet 8. Basic Bookkeeping A 9. Basic Bookkeeping B 10. Computerised Accounting 11. Office Procedures level 1 Electives (One is compulsory) 1. Telephone Management 2. Business Correspondence level 1 3. Principles of Credit Control 4. Database level 1 DEBTORS & CREDITORS CONTROLLER SKILLS PROGRAMME Core Programs 1. Basic Bookkeeping Skills Programme (Including one elective) 2. Principles of Credit Control 3. Database level 1 4. Telephone Management 5. Business Correspondence level 1 Electives (One is compulsory) 1. Spreadsheets level 2 2. Office Procedures level 2 ACCOUNTING LEVEL 1 SKILLS PROGRAMME Core Programs 1. Debtors & Creditors Controller Skills Programme (Including one elective) 2. Business Correspondence level 2 3. Spreadsheets level 2 4. Management Fundamentals 5. Office Procedures level 2 6. Costing Electives (One is compulsory) 1. Graphics level 1 2. Business Maths ACCOUNTING LEVEL 2 SKILLS PROGRAMME Core Programs 1. Accounting Level 1 Skills Programme (Including one elective) 2. Graphics level 1 3. Basic Bookkeeping C 4. Basic Bookkeeping D 5. Business Maths Electives (One is compulsory) 1. Business Administration-Human Resources 2. Electronic Mail level 2 3. Industrial Relations 4. Training STOREKEEPER & STOCK CONTROLLER SKILLS PROGRAMME Core Programs 1. Keyboarding 2. Introduction to Computers 3. Windows Operating Systems 4. Word Processing level 1 5. Spreadsheets level 1 6. Electronic Mail level 1 7. Introduction to the Internet 8. Basic Bookkeeping A 9. Storeman/Stock Control 10. Office Procedures level 1 11. Business Maths 12. Industrial Relations Electives (One is compulsory) 1. Telephone Management 2. Business Correspondence level 1 3. Basic Bookkeeping B RECEPTIONIST SKILLS PROGRAMME Core Programs 1. Keyboarding 2. Introduction to Computers 3. Windows Operating Systems 4. Word Processing level 1 5. Reception / Switchboard Telephone Techniques 6. Office Procedures level 1 7. Business Correspondence level 1 8. Introduction to the Internet Electives (One is compulsory) 1. Keyboard Skill Building level 1 2. Electronic Mail level 1 3. Word Processing level 2 4. Business English GENERAL SECRETARY SKILLS PROGRAMME Core Programs 1. Receptionist Skills Programme (Including one elective) 2. Word Processing level 2 3. Graphics level 1 4. Business English 5. Electronic Mail level 1 6. Keyboard Skill Building level 1 7. Typing Booklet Electives (One is compulsory) 1. Keyboard Skill Building level 2 2. Audio 3. Teeline 4. Basic Bookkeeping level A EXECUTIVE SECRETARY SKILLS PROGRAMME Core Programs 1. General Secretary Skills Programme (Including one elective) 2. Database level 1 3. Spreadsheets level 1 4. Graphics level 2 5. Business Correspondence level 2 6. Basic Bookkeeping A 7. Audio 8. Keyboard Skills Building level 2 Electives (One is compulsory) 1. Basic Bookkeeping B 2. Keyboard Skills Building level 3 3. Electronic Mail level 2 4. Word Processing level 3 EXECUTIVE PERSONAL ASSISTANT SKILLS PROGRAMME Core Programs 1. Executive Secretary Skills Programme (Including one elective) 2. Word Processing level 3 3. Spreadsheets level 2 4. Keyboard Skills Building level 3 5. Basic Bookkeeping B 6. Electronic Mail level 2 Electives (One is compulsory) 1. Database level 2 2. Publisher EXECUTIVE HUMAN RESOURCES SECRETARY SKILLS PROGRAMME Core Programs 1. Executive Secretary Skills Programme (Including one elective) 2. Business Administration-Human Resources 3. Industrial Relations 4. Personnel Administration 5. Training Electives (One is compulsory) 1. Spreadsheets level 2 2. Publisher 3. Database level 2 4. Word Processing level 3 COMPUTER CLERK SKILLS PROGRAMME Core Programs 1. Keyboarding 2. Introduction to Computers 3. Operating Systems level 1 4. Word Processing level 1 5. Spreadsheets level 1 6. Office Procedures level 1 Electives (One is compulsory) 1. Keyboard Skills Building level 1 2. Electronic Mail level 1 3. Introduction to the Internet DATA CAPTURER SKILLS PROGRAMME Core Programs 1. Computer Clerk Skills Programme (Including one elective) 2. Keyboard Skills Building level 1 Electives (One is compulsory) 1. Spreadsheets level 2 2. Database level 1 3. Word Processing level 2 COMPUTER BUSINESS APPLICATIONS LEVEL 1 SKILLS PROGRAMME Core Programs 1. Computer Clerk Skills Programme (Including one elective) 2. Spreadsheets level 2 3. Word Processing level 2 4. Database level 1 5. Graphics level 1 6. Business Administration-Office Administration 7. Management Fundamentals 8. Introduction to the Internet 9. Electronic Mail level 1 Electives (One is compulsory) 1. Business Correspondence level 1 2. Basic Bookkeeping level 1 3. Office Procedures level 2 COMPUTER BUSINESS APPLICATIONS LEVEL 2 SKILLS PROGRAMME Core Programs 1. Computer Business Applications Level 1 Skills Programme (including one elective) 2. Spreadsheets level 3 3. Word Processing level 3 4. Database level 2 5. Graphics level 2 6. Business Correspondence level 1 7. Office Procedures level 2 8. Electronic Mail level 2 Electives (One is compulsory) 1. Internetworking 1: Building a Website 2. Internetworking 2: Getting your Business Online TOURISM SKILLS PROGRAMME Core Programs 1. Computer Clerk Skills Programme (including one elective) 2. Database Level 1 3. Business Correspondence Level 1 4. Business English 5. Customer Care Tourism 6. Tourism Industry 7. Tourism Geography 8. Tourism Products and Services 9. Marketing Tourism 10. Developing a Visitor Attraction Electives (One is compulsory) 1. Graphics Level 1 2. Publisher 3. Intro to the Internet 4. Word processing Level 2 5. Business Correspondence Level 2 NATIONAL CERTIFICATE IN HOSPITALITY RECEPTION - SAQA ID 14116 - NQF LEVEL 4 ETQA: THETA SETA – WILL BE CERTIFIED BY ETQA  NB: Learner will also qualify for AOL Receptionist Skills Programme upon successfully completing AOL exams for above programs. Learner will have to complete material for Theta Certificate supplied by Lis Hotel Schools. EVENTS MANAGEMENT SKILLS PROGRAM. Core Programs 1. Keyboarding 2. Introduction to Computers 3. Windows Operating Systems 4. Word processing Level 1 5. Excel Level 1 6. Graphics Level 1 7. Introduction to the Internet 8. Business Correspondence Level 1 9. Business English 10. Business Planning 11. Business Maths 12. Customer Service 13. Electronic mail Level 1 14. Telephone Communication Skills 15. Office Procedures Level 1 16. Principles of Marketing Communications 17. Principles of Marketing 18. Management Fundamentals 19. Business Writing 20. Event Management Under 20. above Core unit standards (the learner must achieve all of the following)  Electives (One is compulsory) 1. Graphics Level 2 2. Business Correspondence Level 2 3. Word Processing Level 2 EXECUTIVE TOURISM SECRETARY SKILLS PROGRAMME Core Programs 1. Executive Secretary Skills Programme (Including one elective) 2. Tourism Industry 3. Tourism Geography 4. Tourism Products & Services 5. Tourism Customer Care 6. Tourism Marketing 7. Developing a Visitor Attraction Electives (One is compulsory) 1. Publisher 2. Database level 2 3. Spreadsheets level 2 4. Word Processing level 3 
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