All companies have similar problems, with one of the biggest being the ongoing challenge of growing their revenues. In today's declining economy, companies are seeking new ideas, new solutions, and proven advice to fight off competition and stay above water. The most successful organisations are not focused solely on increasing product sales, but also on improving service revenues to stay ahead of the competition. 6 Oct 2008

Enterprises are to up investment in customer relationship management (CRM) and unified desktop solutions in a bid to improve customer retention. 3 Oct 2008

Altius Investment Holdings recently acquired a stake in the online complaints management and consumer affairs portal, getclosure!. 29 Sep 2008

Call it a customer service Christmas. Consumers are expected to rein in spending this year, and the retail climate favours big-box stores that can offer bargains. But because small retailers can't win price wars, experts say independents need to leverage their biggest advantage over the chains: personal relationships with customers and the ability to deliver superior service. With some economists predicting one of the weakest Decembers since 1991, retailers that falter could face a cold winter. 29 Sep 2008

Recent political instability in South Africa, culminating in the removal of South African President, Thabo Mbeki, and the resignation of several of his cabinet colleagues, may discourage offshore business process outsourcing (BPO) investors. However... 25 Sep 2008

Clicks, one of the industry leaders in the field of retail pharmacy in South Africa, held its second annual Pharmacy Conference at the Cape Town International Convention Centre from 10 - 12 September 2008. The theme for the conference was ‘Realise More' which is a key message formulated to show the company's dedication to building pharmacies in SA to the benefit of all stakeholders.
19 Sep 2008

USA: Gartner's annual Customer Relationship Management Summit stirred up a lot of speculation over the way the industry is evolving. The focus on Web 2.0 was intense and expected, but attendees also found plenty of grist for debate over CRM's fundamental principles. 17 Sep 2008