Comments

Comments on Is a customer always right??

He/she is anywhere else but South Africa!

Having lived in the USA, Asia and other countries, the customer is given a service and is invariably right there. In South Africa, you are accorded nothing but disservice. You have drag a shop assistant to the till to pay for something. Returns are an absolute nightmare (with the exeception of Woolworths who get the concept of service) because you get a surly couldn't give a damn attitude most of the time.

We consumers have got to stop taking the crap that we are subjected to from the retail industry and start demanding a service for the huge sums of money that we are expected to pay for everything. Elsewhere in the world there is consumer protection. Isobel Jones and others have had their lives threatened by anybody who is challenged them, so they have quite understandably taken flight. Why are we accepting this shocking attitude?

Bring in Which or any consumer protection watchdog, and watch attitudes change.

28 Sep 2007 15:54 Reply, Report this comment

customers always have choices! by Linda

A customer can choose one product or service over another and it's about how they are treated by the service providers at any stage in a transaction, ie. over the telephone, via email, face-to-face etc.
I believe people who serve customers on a daily basis, whether they are your internal customer or external customers, every opportunity to give dazzling customer service will always cause the consumer to call on that store, company again because they were treated with respect and professionalism.

2 Oct 2007 10:26 Reply, Report this comment

It may be about understanding the customer's need by FRESH

I think that our marketing communication creates this expectation gap as far as customer expirience is concerned. the customer for example, walks into Woolies as prompted by a particular campaign that may be doing rounds at that moment, if they dont expirience the "efficiency" or "going the extra mile" or "optimum pricing" as prompted by such a campaign: frustration will erupt from the customer, hence their irate state and tantrums. there is therefore a need to aligned the message sent to the customer by the business with the actual customer expirience once they respond as prompeted! But sometimes i think that customer's are merely being impossible with the aim of bargaining their way througg!

30 Jul 2008 14:36 Reply, Report this comment

Comment on this

LEGAL DISCLAIMER: This Message Board accepts no liability of legal consequences that arise from the Message Boards (e.g. libel, slander, or other such crimes). All posted messages are the sole property of their respective authors. The maintainer does retain the right to remove any message posts for whatever reasons. People that post messages to this forum are not to libel/slander nor in any other way depict a company, entity, individual(s), or service in a false light; should they do so, the legal consequences are theirs alone. Bizcommunity.com will disclose authors' IP addresses to authorities if compelled to do so by a court of law.

Companies in the news: