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Comments on Banks' handling of complaints considered poor

WACHOVIA BANK by Victoria

ALL I WANTED TO DO WAS OPEN A FREE CHECKING - A FREE CHECKING! THE REP THAT WAITED ON ME BID A FAINT HELLO, SIT DOWN AND IMMEDIATELY PICKED UP THE PHONE (MAKING SURE I NOTICED HER FLASHING ROCK, THIRD FINGER, LEFT HAND) AND IMMEDIATELY CALLED THE REP CENTER TO DO A BACKGROUND CHECK ON ME. AM I FINANCING THE CHRYSLER BUILDING HERE? IT'S JUST A CHECKING ACCOUNT FOR CRYING OUT LOUD! AFTER 45 MINUTES OF STILL BEING ON THE PHONE, I GOT UP AND STATED "THIS IS BULLSHIT! I COULD GO UP THE STREET AND GET A CHECKING ACCOUNT, NOT ONLY FOR FREE, BUT WITHIN 15 MINUTES. AND SO I DID EXACTLY JUST THAT, AND WALKED OUT WITH A FRIENDLY HAND-SHAKE, DISCOUNT COUPONS, A MUSIC CD AND A GIFT CARD. YOUR ROCKY REP SHOULD WORK FOR THE LOCAL MORGUE! SHE'S BEYOND FULL OF HERSELF, SHE'S FULL OF YOU KNOW WHAT!

6 Jul 2003 13:32 Reply, Report this comment

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