I'm in Canada. I guess the poor service and lack of knowledge is world wide. All I want is to sign up and account for my daughter. I was a victim of fraud and had my online credit check block through Equifax (a service in Canada) in order to protect myself. After 5 days of repeated calls to both Equifax and Virgin Mobile, I have yet to get the problem resolved. The message I received from Equifax was the Virgin staff does not know the proper procedures to handle situations like mine and all it takes is one simple phone call to Equifax through their members contact phone line, everything will be cleared up. I've tried to assist Virgin with this task and was given the run around saying they've called Equifax and someone from Equifax will get back to them. After speaking with Equifax, I was told that's not how Equifax works. Equifax will provide their customers, in this case Virgin Mobile, an answer within matter of minutes once they speak with a Equifax representative. If this how they treat you before you become a customer, I hate to imagine how they will treat you once they have your money. The only reason I'm considering a Virgin account for my daughter is because they offer the most suitable package for her use. Otherwise, I would have gone with my cellphone provider and hell with this nonsense. Sense the frustration?