Takes this to hellopeter.co.za you my have some action form them.

Yes, I have experience only bad service from them. They block my phone each month, which forces me, to take a day off work. Drive to them to sort it out, there call centre is the worst ever, that is of course if you get through.

Can't wait for my 2 year contract to end, I am changing.

Why do they lock your line? They would have a reason for you. They just dont lock your line as they feel. Maybe someone has something personal against you, or maybe they dont understand you(grammer from your e-mail). I'm with Nashua Mobile and they are the best, and they offer many services other Service Providers dont.

Mr. Singh – You obviously have never had any problem with Nashua Mobile! Pray that you don’t – it is certainly not a matter of grammar or personal affections! It took them 13 days and 6 sim cards to complete a sim - swap after my phone was stolen. As it is a business phone you could imagine how much it influenced my regular communications not to mention the loss in business... I am not moving away from Nashua Mobile as a similar problem was experienced last year by one of my colleagues who was at AutoPage during the time. It seems to be a growing problem generated or augmented by the new dispensation!

http://thesuzysays.blogspot.com/2007/08/appalling-service-by-nashua-mobile.html
http://thesuzysays.blogspot.com/2007/08/nashua-mobile-saga-continues.html

I have had several conversations with Sunell at Nashua Mobile Rustenburg since early
January 2008. About Martin, mtn 3g modem, which was handed back to Nashua Mobile at James Cresent before the end of dec 2007?
Sunell informed me that I could not cancel contract, cause then we would have to pay a penalty fee of +- 20 Months. I then asked her to arrange a new one for me. She told me she couldn’t until she had all the facts. I then gave her a copy of the letter Martin wrote. She assured me she would forward the letter to the appropriate people at Nashua. A few days later, I spoke to her again and she informed me that she hadn’t received any response. Therefore she had no feed back for me. I then asked her to try again, if there was no response Martin would cancel all his contracts with Nashua Mobile.

She then phoned Nashua and was told that the service department, which she needed to talk to, did not take calls. But she promised me she would try and get hold of Wienand, since his name was mentioned in the letter.

The next week, I again spoke to Sunell and she said she still had no feed back for me. She then e mailed Wienand and attached the letter to the e mail for him to read and get back to her. I again told her that if we didn’t get an answer by the end of the week, Martin would cancel all contracts.

Two days later I spoke to Sunell again and she told me she spoke to Rose on switch board at Nashua Mobile. Rose was going to give another message to Wienand. The following day I phoned Sunell again and she asked me if Wienand had phoned me yet, which he didn’t. I then got the telephone number for Nashua Mobile James Crescent, and I was told to speak to Rose. In this discussion I noticed that Sunell had been misunderstanding me the whole time. She thought the laptop had been left at the main office; instead it was the 3 g modem I was talking about.

Friday the 15th February 2008 at approximately 16:30, I phoned Rose who eventually put me through to Neville, (he is also mentioned in the letter). Neville asked me to again clarify the story, since he had heard so many different stories. I told him the story and we spoke for about 25 minutes, which in that time he assured me he would speak to Wienand on Monday 18th February and get back to me by no later than 10:00 that morning. He also kept repeating to me that according to him, they had followed procedures and done everything they should and could have. He also told me he wasn’t aware that the modem was given back. He would investigate and find out who took the device from Martin.

On Monday I tried to get hold of Neville 3 times but to no avail, I did not succeed.
I can not tell you how much of my time and money was wasted on all of this, which has no outcome. I’m surprised that Nashua Mobile, such a well known corporate company would not have a sufficient answer to such a simple problem. Still a waiting response.

It doesn't surprise me at all that you have been waiting 8 weeks for your phone - its going to take a few more MONTHS. My iMate had to have the screen replaced and it took 6 months, when they gave it back my memory card was gone and the phone stil isn't working. These guys must be the most pathetic service providers imaginable. They are totally clueless about cellphones and should be avoided at all cost. This is also the experience of four other people at my work.

I have been with them for years and unfortunately they are simply the most diabolical company i have ever had to deal with and on top it they dont care...ps the same goes for Vodacom and MTN when it comes to coverage MTN in my opinion +- 10 % better so all of you that thought about porting both networks are equally useless you will still have the same problems in the same areas ,stop overcharging and under delivering ,they have astronomical profit margins on sms and all calls ,the rest of the world cellular communication has got cheaper and better in this country well you guessed it continue ripping off the masses