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Terry Levin

Insights from the ready-cut edge

Terry Levin is the custodian of Off the Shelf Marketing (www.offtheshelf.co.za), whose mission is the development of new global African empires via the creation of iconic Pan-African product and brand development solutions. Terry is a regular contributor of events coverage and opinion to Bizcommunity.com. Email her at and follow her on Twitter at @terrylevin.

[Design Indaba conf] Martha Stewart: what went wrong?

Sitting in my customary Design Indaba position a few rows from the front, I was not aware of the fact that people were walking out of Martha Stewart's Design Indaba 2010 presentation on Friday, 26 February 2010. I became aware of people beginning to laugh at inappropriate [ie not meant to be funny] moments, especially the lady sitting next to me, but hoped the minor embarrassment for all concerned would soon be over. [view twitterfall]

All things considered, Stewart was always going to be a mismatch with the principles of Design Indaba, which over the years has developed a reputation largely for aligning itself with clever and sustainable initiatives for the greater good.

Might have been synergy

Where there might perhaps have been a synergy between Martha Stewart and Design Indaba was in how she has used the media to build up a decorating empire and perhaps the lessons of comparable big name Design Indaba presenters, such as Sir Terence Conran, who have shared the valuable processes that also led to vast success.

Design Indaba audiences love to hear about historical context, of the challenges designers faced, where they went to school, how they got to know what they know, the successes and failures that got them to where they are.

Sharing with us the challenges she had faced - as a former model, stockbroker and magazine editor with a degree in architectural history and an overwhelmingly obvious flair for homemaking, in pulling off a US$638 million gig, the fact that she learned cooking from her mom and preserving from her grandfather [thanks, Wikipedia] - would have made all the difference.

But she didn't.

Voting with its feet

If she had, we might even have feigned polite interest in her thousands of paint colours, cute pet portraits and the interior shots of her five homes, groaning under the weight of crystal glass, great walls of china, flower vases and soft furnishings. Instead, we were witness to the rare spectacle of crowd turning and voting with its feet.

So what actually happened?

Were we rude and insensitive, up-our-own-ends design types who would never admit to being impressed by aspirations towards middle-class American values? Was it that we didn't buy the fact that she literally tried to wallpaper over our underlying knowledge that she had been imprisoned for lying about a stock sale, even though that was 10 years ago and she had paid her dues?

Did not tailor

Most likely, it was the fact that she did not tailor her presentation to be relevant to her audience. It would have been amazing the difference it would have made if she had bothered to familiarise herself, or refer to our local home and décor magazines, of which we are very proud, or to remark that to many people around the world her presentations may not be that relevant.

I believe it was the banality and well, let's just come out and say it, the kitschness of much of her presentation and its relentless pretensions towards "good taste" that led to what the Cape Weekend Argus wittily referred to as a "roasting, that had nothing to with her cooking".

Better understand irony

If you're going to show kitsch at an event like Design Indaba, you'd better understand irony, and it was Stewart's utter lack of this understanding, that was actually so funny and kinda sad. To be the only person in the room that doesn't get the joke must hurt.

Well done to those brave souls who went up to have their books signed by her after all that. To the person who tweeted "dear Martha Stewart, please can I have my hour back. thanks" The answer is no, thank you, @paigen, you should feel good about having donated an hour to a worthy cause - a myopic, underprivileged American, whose need is greater than ours. Give generously.

For more:

[1 Mar 2010 11:39]


 
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Louise Marsland
Loved it!-
Wonderful writing, Terry, thanks for the context! At least she made the rest of the speakers look totally brilliant in contrast! Posted on 1 Mar 2010 13:12
Elaine Bylos
And the lesson is......-
Martha Stewart was well prepared for her presentation... to an American audience. I have lived in the States for 13 years and am delighted to be back in South Africa. It pains me to see South Africans trying to copy the American way when we are ourselves are such a unique, exciting and innovative bunch of individuals. We are not American. We do not live like them, behave like them, think like them. Martha proved this.

Goodbye Martha. Hello Magdalena. Posted on 4 Mar 2010 10:45
Farm
Homemakers Expo-
I Think she would've been better suited for Homemakers Expo rather than Design Indaba Posted on 1 Mar 2010 13:49
Callie Widd
Martha Stewart: an outdated, outmoded brand?-
Contrary to almost all the Design Indaba delegates, I found Martha Stewart's presentation extremely enlightening and useful. Not for all the reasons she might have hoped for ('show these poor third-world jungle bunnies just how fabulous and famous I am'), but for the subliminal messages she unintentionally communicated.

Initially I wanted to join the throngs of people exiting the room, but something stopped me: after all, I am a great believer that there is always something constructive and positive to be learnt from everything, including the things that pain us most - and Ms Stewart was excrutiatingly painful.

What I learnt was this: the Martha Stewart brand is potentially a brand with a past and not a future. Whilst her empire is currently worth billions of dollars, I predict it mayl evaporate like the mist. She personifies everything brands shouldn't be going forwards, and as such, her place in the sun is limited. She is out of touch and out of tune with the enormous macro trends changing the world and the way we view it and ourselves.

Whilst I used to grapple for ways to articulate and justify the way brands should behave going forwards, all I need to do now is point to Martha Stewart and say, 'Whatever she is, don't be that.' Don't be patronising, glib, superficial, greedy or arrogant. Don't take your success for granted. Don't work for money and fame as an end in itself. Don't believe your own bullshit. Don't ever stop learning from your customers or your market. Don't think you know everything - you don't. Don't develop a god complex. Don't forget that in success we have a moral responsibility to make the world a better place for our children and for those less fortunate than ourselves. Don't talk at people, talk with them. Don't take yourself so seriously - nobody else does!

Perhaps Ms Stewart will realise, like me, that the most painful lessons can be the most enlightening. Should she review her reception in South Africa and learn from it, she may well go on to build an even bigger and more successful brand. If not, in a few years time people will be asking, 'Martha who....?'

In the meantime, I will be preaching the what-not of branding in a far more tangible, demonstrable way. Thank you Martha! Posted on 2 Mar 2010 14:31
Dr Phillus
Please dear-
Give it a rest!

Martha came, she saw, she blew it - Get over it already. There's good and bad press in all things, that's just life. Posted on 3 Mar 2010 09:23
keen observer
what went wrong?-
"The darlings of 2009 Design Indaba were back, suggesting we change our relationship with food, focusing on the hunting of abundant urban food sources such as rat, pigeon, cockroach, starlings, snails and weeds - showing cleverly design hunting accoutrements, the funniest of which was the cobble print cape which allows you to be camouflaged in city squares where pigeons hang out."

So that is the vision of the "sophisticated bunch" for "a better world through creativity" for people living in poverty in SA. They should change their "relationship with food" and hunt "rat, pigeon, cockroach, starlings, snails and weeds." The "hunting accoutrements" were cleverly designed for the "sophisticated bunch," who were all bent out of shape over "glitter" and the joking "glittered ham." Yet in "glitter" and the "glittered ham" resides "a better world through creativity" with jobs and a better standard of living for the poor in SA, but only the intelligent mind cares and can comprehend this.

.So, "Martha blew it." I wonder... coming from the west, what could Martha have presented about "rat, pigeon, cockroach, starlings, snails and weeds"? "Creative" cooking of "rat, pigeon, cockroach, starlings, snails and weeds" for a "better world"? Posted on 4 Mar 2010 09:49
keen observer
The preacher-
"I will be preaching the what-not of branding." What personal accomplishments in successful branding in real life were achieved to provide qualifications to preach about "what-not of branding."?

The distortions and misrepresentations on Martha are completely senseless and baseless to the intelligent mind.

Martha is about creativity and real-life living, improving the standard of living for the masses, and jobs, it is illiterate to think there is any demise in creativity for an American icon who is a pioneer and a visionary. Posted on 4 Mar 2010 10:09
Synonyms-
Another synonym for "keen observer" seems to be "fanboi". Posted on 4 Mar 2010 13:42
Elaine Bylos
Goodbye Martha-
Martha Stewart was well prepared for her presentation... to an American audience. What she proved - once again - was that we are a blend of incredible individuals that cannot be stereotyped. Perhaps it's time to examine why our National past time seems to be to do things the American way.

Wonderful people that they are, the truth is that we do not think like Americans, act like them, live like them.... or even decorate like them!

Goodbye Martha. Hello Margrita. Posted on 4 Mar 2010 11:05
keen observer
End Design Indaba-
It seems like a miracle Martha wasn't assassinated at Design Indaba with the latent anti-American animosity.

It is time for the curtain to come down on Design Indaba. It has no relevance to the real world and it accomplishes nothing. Posted on 4 Mar 2010 20:12
Ed Mackie
Would someone kindly pull the plug on this person?-
Does anyone actually moderate this forum?

Keen Observor is not contributing anything positive here. It has nothing to do with Martha Stuart or Design Indaba? Do you not see that this is just a wind-up?

There really are other places we can go without this sort of thing going on. Posted on 4 Mar 2010 22:34
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