360 degrees in training

[Su-Mari Du Bruyn] Too often we find that someone is appointed to a specific position, shown how the system works and then left to his own accord - that is it. Then, later when things go wrong, other people in the organisation are very surprised to learn that this individual gave poor customer service or does not know the first thing about the email program that he must use, etc. 20 May 2013 14:20

Update on TAMS audit

As part of its international audit of the TAMS panel, the SAARF board engaged with Nielsen late last week to discuss the audit, following a meeting with the National Association of Broadcasters (NAB), as part of its action plan. 20 May 2013 10:46

IPRA Golden World Awards entry deadline extended

Entries for the 21st Annual IPRA Golden World Awards, an international public relations awards competition, have been extended to 4 June 2013 and will be accepted with the payment of a late penalty fee. 20 May 2013 10:27

The future of business is in SMS texting

[Reuben Yonatan] NEW YORK, US: It wasn't that long ago that the cost of texting was on the rise, but the recent move towards smartphones has changed business models for cellular carriers. 20 May 2013 10:08

[Online presence 2] Get socialising online

[Luke McKend] Social networks have become an integral part of any business - if your customers are talking about you, why not join in the conversation? (video) 20 May 2013 09:51

Develop rapid-response ads for news stories

The creative community needs to think on their feet and develop rapid-response press ads for their clients, based on The Times news stories of the day in a new competition, The Times Press Challenge, in association with the Loeries. 20 May 2013 09:16

What's in a name?

[Anton Ressel] Have you ever stopped to consider how much impact the name of your organisation has on its success? 20 May 2013 06:09