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    New Biz Press Offices

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    Image supplied. Gil Sperling, co-founder and CEO of data-driven adtech company, Flow, in his keynote speech at PPW in Bangkok, Thailand
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    [Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

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    Organisations increasing levels of professionalism of contact centres

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    [Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

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    Experts give insight in new report on the cultural connection to brand attraction

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    Goodbye to competitive advantage, say hello to customer advantage

     22 Jul 2016

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    Customer experience with a 25-year guarantee?

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    Volatile markets should not impact CX investments

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    Creating great customer service to elevate business

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    Persuasion marketing - the good and the almost convincing

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    Perfecting the human element of service delivery

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    Key trends in data mining

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    The rapid evolution of customer experience management

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    11 Jul 2016

    Those 'idiots' are your brand ambassadors!
    Those 'idiots' are your brand ambassadors!

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    123RF
    Are consumers actually human?

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    Customer service defines customer experience
    Customer service defines customer experience

     5 Jul 2016

    Heino Gehle
    Disruption through the on-demand economy

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    Report: Creating a valued contextual experience
    Report: Creating a valued contextual experience

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    Why you need to put customer communications on the boardroom's agenda today
    Why you need to put customer communications on the boardroom's agenda today

     20 Jun 2016

    Willy Kruh. Picture:
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    Analytics underpins the new customer experience paradigm

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    Is your contact centre a brand building or grudge centre?

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    Good old-fashioned customer care tips that will set your franchise apart

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