Serious fun and games for customer service training [Kimberly Hill] The enterprise is just beginning to scratch the surface of possibilities for putting video game technologies to smart business uses. One is customer service training. Sophisticated systems that can measure subtleties like employee-customer eye contact, for example, can bring a certain amount of scientific order to the art of effective human interaction. 1 Jul 2008 06:05
Theatre of tasting tutorials at Stellenbosch Wine Festival [ActivRetail] Learn more about wine and get up close and personal with leading winemakers at the hands-on Wine Magazine Tasting Theatre at this year's Stellenbosch Wine Festival taking place from 31 July - 3 August 2008 at the Paul Roos Centre in Stellenbosch. 26 Jun 2008 13:24
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KwaZulu-Natal youth to access agri opportunities [Siboniso Ntuli] KwaZulu-Natal youths will be able to access more opportunities within the agriculture sector through the provincial Youth in Agriculture Rural Development Forum which was launched on Saturday, 14 June 2008. 17 Jun 2008 10:19
Cape cheers new Wine Masters Two new graduates were awarded certificates as Cape Wine Masters on 9 May 2008, bringing the number of successful examinations to 67, and the members of the Institute to 62, including three honorary members. 13 May 2008 12:21
A new Dawn in employee empowerment The case for pursuing formal qualification and career development opportunities through virtual education is gathering momentum in business says Teryl Schroenn, CEO at Accsys, a national provider of HR and payroll management software. 16 Apr 2008 11:21
Tooling plan to save diminishing industry [Michael Appel] With the state of the tool designing industry in disrepute, the Gauteng Department of Economic Development and other partners have launched the Gauteng Tooling Initiative (GTI) to recapitalise the dwindling industry. 8 Apr 2008 05:30
Female entrepreneurs get R95,000 boost [Bathandwa Mbola] Three young female entrepreneurs in the hospitality and tourism industries have received a cash injection from the South African Breweries (SAB) Ltd totalling R95,000. 4 Apr 2008 06:14
Training CSRs to ease customers' pain An insurance industry group in New York has created a program for training customer service representatives. 3 Apr 2008 06:42
Electronic payment network goes on literacy outreach [Bathandwa Mbola] Retail electronic payment network, Visa has unveiled this year's series of financial literacy community outreach shows which are aimed at improving financial literacy in the country. 26 Mar 2008 11:48
One year, three graduate classes Gallagher Estate Conference & Exhibition Centre celebrated a year of training and upliftment success with the graduation of its 3rd intake of in-house trained and certified Food & Beverage Service Personnel. 13 Mar 2008 06:27
Learn to trust... Dr Karen Stephenson, an internationally-renowned social network theorist and corporate anthropologist, says the emerging field of network analysis has not yet been ‘commoditised' for the business education market. She believes forward-thinking South African managers should learn how to recognise and make use of the webs of relationships and trust within their organisations. 7 Mar 2008 06:31
CDC secures funding for its skills programme [Luyanda Makapela] The Coega Development Corporation has signed a cooperation agreement with the Food and Beverages SETA which will see the opening of 150 apprenticeships and learnerships in the electrical and mechanical engineering trades. 7 Mar 2008 04:53
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Two new graduates were awarded certificates as Cape Wine Masters on 9 May 2008, bringing the number of successful examinations to 67, and the members of the Institute to 62, including three honorary members. 13 May 2008 12:21
The case for pursuing formal qualification and career development opportunities through virtual education is gathering momentum in business says Teryl Schroenn, CEO at Accsys, a national provider of HR and payroll management software. 16 Apr 2008 11:21
Gallagher Estate Conference & Exhibition Centre celebrated a year of training and upliftment success with the graduation of its 3rd intake of in-house trained and certified Food & Beverage Service Personnel. 13 Mar 2008 06:27
Over the next three years the Pam Golding Property (PGP) group will invest in excess of R30 million in training all its agents. 13 Mar 2008 06:18
Dr Karen Stephenson, an internationally-renowned social network theorist and corporate anthropologist, says the emerging field of network analysis has not yet been ‘commoditised' for the business education market. She believes forward-thinking South African managers should learn how to recognise and make use of the webs of relationships and trust within their organisations. 7 Mar 2008 06:31
