Issued by: Nielsen


“Our Shopping Modality study uniquely integrated retail sales data with advanced consumer insights and found that shopping dynamics varied significantly across thirty grocery categories surveyed, with shoppers adopted one of four different ‘shopping modes' as they went about their shopping,” said Lennart Bengtsson, President Nielsen Eastern Europe, Middle East and Africa (EEMEA). “Furthermore, when promotional activity and product launch information was analyzed against survey results, we could tell which categories/products were being over-promoted (and therefore a waste of money), and which new products successfully engaged consumers' minds – and therefore market share - across different categories.”

Depending on what kind of item or category they are purchasing, shoppers might be in auto-pilot mode (grab and go), seeking variety mode, (seeking new tastes and formats), highly susceptible to ‘buzz' mode (and open to engaging advertising) or are simply on the hunt for a bargain (on the lookout for price discounts and promotions).

“Shoppers don't waste energy on everyday decisions. To simplify their lives, they often shop in grab-and-go mode, reaching for the brands they usually buy without reading the label or checking the price. At these times, they are on auto-pilot, brand choice is highly habitual and in these moments shoppers are not in the mood to try anything new, and marketers need to tailor their strategies to reach them,” said Lennart Bengtsson. Items such as coffee, cereal, cheese, margarine and mayonnaise fall within a shoppers' ‘auto-pilot' mode.

According to the Nielsen study, the key to breaking through to shoppers on auto-pilot lies in knowing when and how auto-pilot can be disrupted by external stimuli. When this happens, shoppers re-evaluate their decisions; they look at alternatives and consider new offers. Nielsen calls these disruptions Delta Moments and it is in these moments that marketers have a brief window of opportunity.

“Certain categories are all about auto-pilot shopping behavior. People are quite particular about their coffee, for example, yet our research showed that brand choice actually becomes highly habitual. Consumers are reassured they will get the same caffeine fix, the same flavour and the same coffee experience. Why mess with it by experimenting with a different brand? The implication for marketers in auto-pilot categories is that if you are a leader then avoid radical repositioning or pack changes: you may risk disrupting habitual behavior which drives brand choice in your favour,” commented Bengtsson.

However, according to the Nielsen study, the same rules don't apply in Buzz-activated categories. Buzz-activated categories include energy and sports drinks, chocolate, ready-to-drink tea and yoghurt drinks. “Customers aren't on auto-pilot when they shop for these products – instead their radar is fully turned on as they actively explore alternatives. Marketers of ‘buzz' categories need to generate ‘buzz' through exciting advertising, new introductions and innovative packaging that leaps off the shelves to grab the consumers' interest and attention.”

And while new product beverages such as energy drinks are highly activated by buzz, driven through excitement generated in-store and pre-store - the study also found chocolates (with a high rate of brand extensions and new ‘flavours') also resonated with the dynamics of Buzz-activated strategies.

With Variety-activated categories, auto-pilot is also often switched off when shoppers cruise frozen foods and cold cereal aisles. Consumers get bored with the same choices, or they are seeking internal affirmation as the household “chef” that they can deliver variety and surprise in their role.

“In this context, exciting and informative packaging plays a major role in purchase decision as consumers are browsing actively and on the lookout for interesting and new product innovations.” Biscuits, chewing gum and salad dressings also fall into the “variety seeking” shopper mode.

On the other hand, Bargain-hunted activated categories are driven by purely price comparison and promotions. These include canned tuna, canned tomatoes, cheese, canned fruit and even pasta sauce.

“It all comes down to marketers knowing what ‘mode' shoppers are in when they shop for specific products or categories. The old truth about striking while the iron is hot is directly applicable. Our Nielsen insights offer the most advanced shopper understanding, by tracing the ‘body language' of shoppers and uncovering which hot buttons to push,” said Bengtsson.

The Nielsen Shopper Modality Study was conducted by the Customised Research division of The Nielsen Company, and powered by integration with Nielsen retail measurement information.

Nielsen Customised Research, operating in more than 100 countries, provides clients with survey research, analytical and consulting services, including measures of consumers' attitudes and purchasing behavior, segmentation, brand equity, pricing, packaging, advertising effectiveness, customer satisfaction and loyalty and other marketing issues.

Visit our PRESS OFFICE: ACNielsen is the world's leading provider of marketing information and consumer insights, offering services in more than 100 countries. For more than 80 years, ACNielsen has been dedicated to answering fundamental business questions for companies that market their products and services to consumers. Today, through a new generation of services, the value ACNielsen delivers to clients is founded on industry-leading market-measurement services, sophisticated data-management, communication and analytical tools, and dedicated service that focuses our services on an individual client's specific business issues and helps makes information actionable and useful. Information that will further help our clients build the efficiency and productivity of their marketing and sales programs, improve their profitability and increase their revenue.- more....

[22 Jun 2007 14:52]

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