Communication is key to solving landlord/tenant disputes

One of the most common problems experienced by landlords and tenants generally doesn't take place while the property is being leased. More often than not, the biggest disputes occur once the tenant has vacated the property. Who damaged what and who is responsible for that damage is a contentious issue, particularly when a deposit is being held to cover the cost of the repairs.

Any tenant renting a property in South Africa, whether through an agent or privately, needs to understand that the snag list that they complete before they move into premises could safeguard them from future claims. Tenants can never be too careful and it is imperative to record every defect in the property regardless of how insignificant it may seem at the time. Ideally a tour of the property should be undertaken and any faults noted before the tenant moves in as it is often more difficult to spot smaller defects once furniture is in place.

If, however, it is not possible to inspect the property before occupation takes place, the snag list must be completed as soon as possible. Photographic evidence of any faults is recommended along with a detailed report highlighting any defects. The list must be signed by both the landlord and tenant and attached to the lease agreement.

As important as it is to complete a comprehensive snag list when moving into a rental property it is equally important to keep the landlord abreast of any problems that arise during the duration of the lease. While there are numerous tenants out there who seemingly appear to get something out of destroying something that they do not own, there are also a number of landlords who take liberties with tenants. Tenants who deliberately cause damage are going to have to pay for it. However, perhaps one of the most important things for landlords to remember is that there is a large difference between malicious damage and fair wear and tear. Tenants who use the lounge as a braai area for example undoubtedly destroy a property and should be forced to pay for the damage. On the other hand, a tenant who resides in a property for a number of years should be afforded a little leeway with regard to general wear and tear.

Communication, as always, appears to be the key. Generally speaking if a tenant keeps the owner informed of any faults, big or small, as they occur, landlords will respond positively and attend to the issues. However, tenants who let things lie and expect their landlords to be understanding once their leases are over, may find that the landlords become more than a little agitated.

Tenants need to think like landlords. Very often it is the little things that count in their favour. Keeping the garden neat and tidy, maintaining the swimming pool and attending to the overall upkeep of the property, as well as keeping the landlord abreast of ongoing developments, can ensure that the relationship remains healthy.

Notes to editors:

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For further information, interviews or images, contact:
Cathy Nolan
Email: cathyn@privateproperty.co.za
Tel: 083 723 9633