Ekurhuleni asks residents to use 'other means' to view statements

Even though there is a Post Office strike, residents in Ekurhuleni have been urged to pay their accounts on time using 'other means' or risk incurring arrears charges or having services suspended. Image: Cybersites

The city's spokesman, Themba Gadebe, said a delayed statement was no reason for customers not to pay their accounts. He said residents who skipped payment or paid late would incur additional charges on their accounts.

"We are aware of the effects of the strike by Post Office workers; however, the municipality introduced other options to make statements accessible and payments easy.

"The non-receipt of a statement does not exempt any person from the liability to pay such an account," he said.

Gadebe further encouraged residents to pay similar amounts to the previous month's statements should they not have received their current statements and can't access their information for some other reason.

The municipal basket of improved payment methods includes the online system which enables customers to view and pay their accounts online.

Residents are encouraged to register on Siyakhokho to view their statements online.

According to Gadebe, residents can also pay their accounts at the customer care centres or outlets identified at the back of their statements.

"The online system also enables residents to predate payments. The system immediately gives you notification of payment,keeps records of accounts and payments and also for any queries on the.

"The due date for payment is fixed and it does not change from month to month, which helps residents not to miss payments," he said.

If in doubt, customers can phone the numbers at the back of their previous statement, or can email their account information including contact details to accountenquiries@ekurhuleni.gov.za.