Tourism News South Africa

SA man becomes the first flying butler

An Etihad Airways cabin crew manager from Joburg has recently completed the world's first training course to become a flying butler. Evert Calitz, 25, was hand-picked to attend an intensive three-week training course held in London, led by the Savoy Hotel's Head Butler, Sean Deveron.
Sean Deveron awards Evert Calitz with his certificate
Sean Deveron awards Evert Calitz with his certificate

The airline's in-flight butlers will start to use their new-found skills from December when the Abu Dhabi-based airline takes delivery of its first superjumbo Airbus A380 aircraft, the biggest commercial aeroplane in the world.

Every newly trained butler will look after the airline's customers who have booked The Residence by Etihad, a three-roomed cabin that costs R224,000 for a one-way ticket.

Most expensive

The Residence is the most luxurious - and expensive - concept to take to the skies in the global aviation market and it comprises a living room, private shower room and double bedroom.

Evert, who joined the airline nearly two years ago, is in the frame to work on the first A380 flight from Abu Dhabi to London's Heathrow Airport on 27 December, 2014 as the first flying butler in aviation history.

The group of 13 men and women were hand-picked for their experience in hospitality and their commitment to provide exemplary customer service. All of them are currently in-flight chefs or food-and-beverage managers who work on Etihad Airways' long-haul fleet of aircraft.

In the last three weeks they have spent time training on etiquette, protocol, valet skills and concierge services to boost the cabin crews' high level of customer service experience.

They learned their new skills at the London School of Hospitality and Tourism, part of the University of West London, as well as on-the-job training at the Savoy Hotel.

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