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Marketing opinion

Five annoying hours with Mango

20 Mar 2013 15:302 comments2 BizLikes
This is what I had to stare at for the five hours I sat on flights Cpt-Jhb-Cpt on Tuesday. 60cm from my eyes was the paper towel hanging over the seat in front of me, asking me...


I am on the F*&^% flight. To have this in my face for so long almost caused me to burst a blood vessel in my brain.

Being in the industry, I am all for communication, but the right thing in the right place! I would equate this to paging through an Argus and seeing a full-page ad saying, "why not read the Argus today." Now I have to ask the question, which genius came up with this idea? If it is the advertising/BTL agency, fire them.

If it was the marketing manager, fire him/her. In any case, fire the marketing manager, because he/she would have approved the layout and copy.

All this achieved was to irritate the living daylights out of the passengers on the flight. It was discussed on both flights by people who had booked and were flying Mango, and certainly not in a positive light. I for one will not fly Mango again until this absolutely absurd communication is removed from their headrests. Why do I have to be irritated for so long while I am using a product of a supplier?

Can anybody tell me that this was clever?
 
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About Rolf Akermann

Rolf Akermann is Managing Director at BrandKey. He graduated from Stellenbosch University with a BComm in 1978. He worked as a Research Manager for the Foschini Group from 1981-1985. In 1986 he joined the industry on the agency side with Lintas. Rolf was responsible for all strategies for Lintas Cape Town. He started BrandKey in 1997. He has looked after brands like: Santan, Sanlam, Distell, Namibian Breweries, Sasko Grain and Sasko Bakeries. Email .View MyBiz profile and articles...
lebone01
Lol, it irritated you so much that you spread the word. You didnt complain about the service, neither did you complain about the condition of the plane, or pilot abilities, so this is publicity on its own because you have highlighted the route...lol.

Stupid marketer tho Posted on 22 Mar 2013 12:31
Pierre Morel
lebone01 - Spot on!

Marketing isn't built on making people smile, its there to embed, instil and action. Look at some of these distasteful Afrikaans "rappers", so many people dislike their music but they go global in terms of viral communication. People had things to say about it, good or bad and everyone wanted to hear it, regardless to individual opinions and media pr. It's not the greatest advertising agreed but it worked well enough for you to share it. Posted on 11 Apr 2013 14:18
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