Conexus, outsourced call centre solutions company, celebrates its fourth year of operation this year, by extending its range of service options to customers.
Conexus has certainly seen significant growth in capacity since its inception in March 2004. The company sprouted from a then six-seat helpdesk in one site to over 200 seats across three call centres in 2008.
Conexus is focusing on advancing the technical sphere of their business offering. “Previously our business model focussed on out-bound call centre projects almost exclusively. The priority has turned towards improving our technical systems and large investments have been made in the telecommunications arena so that we can provide a complete suite of services to the increasing demands of our customers,” says Jake Orpen Managing Director at Conexus.
“We have already invested R1.5 million on upgrading our new telephone system this year. The upgraded technology includes improved in-bound features for the routing and management of incoming contacts, extended capacity of voice-loggers to record customer contacts and VOIP solutions to drive down costs of international projects amongst others,” Orpen said.
“What this means for our customers is that we are providing more options, greater flexibility, quicker response times, better management of quality whilst also managing costs for our clients in a tougher economic cycle,” Orpen added.
While the concept of outsourcing has been popular in overseas markets for many years, it has only recently taken off in South Africa. Our relationship with our holding company positions us very well to take on large-scale off-shore call centre projects and gives us access to a huge global client base. Orpen expanded on this saying that “the industry is full of opportunity and we look forward to taking on more and more blue chip clients in to the future.”
Visit our PRESS OFFICE: Conexus is a leading, award winning Customer Interaction Solutions company driven by passionate people. With significant investments in Call Centres and software applications, Conexus is able to provide clients with a full suite of innovative 1-to-1 Relationship Marketing, Sales and Service solutions.- more....
Connected by: Uninet
muti
del.icio.us
stumbleupon
yahoo
google
facebook
newsvine
Digg
Reddit
GoGuide
