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How do you get in there when there's no “there”?

5 Mar 2009 12:587 commentsBizLike
Once upon a time - a better time, a wonderful time, a time of big fat juicy magazines and hefty newspapers that landed with a satisfying thud on your doorstep - PR agencies could get the results they needed to keep the clients happy, and pick up a healthy cheque every month.
That was in the days of plenty. Now we're in the days of newspapers getting skinnier every issue, major glossy magazines cutting page-count, and niche titles being shut down.

For public relations people, good media relations and a strong story are no longer good enough. Even if a journalist likes the story, and wants to run it, they often simply have no space. Section editors that used to fill a page or two on their particular beat now have to cram it all into a column of news briefs.

Shrinking act

Business Day (at a hefty R9.50 cover price) did its normal shrinking act over the festive season, but instead of returning to its usual thickness in early January 2009, it stayed down to 20 pages (main section plus business, excluding supplements and specials) until the end of February. Recent issues have climbed back to 30-40 pages, and The Star and Cape Times (a bargain at R5.70) are also hanging in at about the same page count.

But cost-cutting is everywhere. Editorial staff is being reduced, newsrooms are being rationalised and merged. Regular industry sections such as technology or transport have been dropped or severely curtailed.

You can almost smell the gritted teeth.

Major magazines such as GQ, FHM and Men's Health have cut forms - most of the glossies are hovering around the 120-page mark, and few monthlies manage more than 80 or so pages each issue. And then there's the casualties. Y Mag is ex. Computing SA does not compute. Blunt is not 'round. TopBike is off the road. Men's Health Living is dead.

It's only a matter of time before magazines' pretty perfect binding becomes trade-press-esque saddle stitch. And then the inevitable last-ditch attempt to stay alive by going purely online. Hi, Netdotwork.co.za!

Print media will survive

Of course print media will survive. It will. There're already absurd amounts of debate on this topic, so we'll just move right along. But clearly for the next year it's going to be lean pickings.

For PR people, keeping clients happy is going to be tough. Getting coverage is going the be harder, and let's not kid ourselves - no matter the stratosphere of strategic excellence you may dream you're working in, a fat file full of well-positioned clippings is the main reason clients hire us.

PR people will need to do two things, right now.

The first, is get clients used to the idea that their clippings files are going to get drastically lighter. Secondly, they must explain to clients how they can to get more value from the work that is done.

If your case study won't get picked up by media, then make sure it's also packaged as a piece of collateral that can be downloaded or used by sales people. If you do an opinion piece, then expose it on the web using content dissemination services such as Newswire or Realwire.

Rationalise copywriting

PR agencies will need to move (or be pushed) closer to the ad agencies or web design agencies to rationalise copywriting - for websites and corporate collateral. Clients will start to cut fat (or what they think is non-critical muscle); avoid appearing like a duplication at all costs.

It may be time for PR people to rethink who they're talking to. The PR agency needs to make sure it's seen as business-critical - which means moving closer to the core of the business. And we all know what that means: do you know the sales director personally? They're the ones who bring in the cash that the business needs right now. Perhaps it's time to have a meeting, because that which drives sales, stays in business.
 
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About Roger Hislop

Roger is strategist and lead copywriter at Sentient Communications (www.sentientcommunications.co.za), and heads up Sentient Digital, the new online and social media division. Born in Joburg, he started off as an electrical engineer before taking a sharp left-turn into technology and business journalism, and then moving further into marketing communications. He is fascinated by how people interact, how they share information, how they link as social creatures, and how the Internet is becoming such an important part of it. Contact Roger on tel +27 (0)21 422 4275 or .View profile and articles...
Greg
Online PR is the Way to go-
Great article. Obviously online news sites are taking eyeballs away from print publications and they have to be included in any PR strategy. And they have the advantage of no space limitations, so we as PR pros don't need to suffer the indignity of having our exposure trimmed or eliminated altogether if a last-minute news story takes our space. Online 'clippings' are legitimate, and IT Web (and very few others) is doing a great job of tracking 'circulation' (hit rates) and exposure on specific articles. Posted on 5 Mar 2009 13:32
Robynn Burls
Add more value by adding more online PR-
Roger, this is an excellent article, thank you.

With print space decreasing, PR practitioners need to learn the tools and ideas behind online PR. There are still so few agencies that really understand social media and webPR.

Of course, traditional PR will always be there, but going online can give incredible value to clients. Posted on 5 Mar 2009 13:52
myphotographer
I agree, great article, it's amazing that in this...-
day and age, there are still companies that are not thinking print, online, mobile.

www.myphotographer.co.za
http://capetownphotographer.param.mobi Posted on 5 Mar 2009 16:00
Rob Stokes
Cracking article Roger!-
Really made me think, thanks. Posted on 5 Mar 2009 18:25
APR
Innovation and integration-
Innovation and integration is my reply. As PR professionals, we need to think differently about our strategy for positive stories in the shrinking media.

While on-line is good, I am not sure it is as easy to track who actually eyeballs your story. (But I confess I may well be a Luddite).

I think that in the short term we are going to see much more convergence and integration in communication be it above/below the line or advertising, marketing and PR.

This will be good for the industry in the long term but may result in some financial difficulty in the shorter term. Posted on 16 Mar 2009 08:56
Mark
But what is the core of the business?-
Had an interesting chat yesterday with someone who holds that the business model itself is shifting and that what formed the backbone of a company is itself changing: eg. will HR remain intact or will it become completely IT-driven; will sales managers hold onto their jobs when going direct seems to be working; and so on. So, who does the PR person aim to get close to? Posted on 24 Mar 2009 13:29
Roger
The core of the business is making money-
Hi Mark,

Interesting question ... but one with an obvious answer. The business exists to make money. Anything else is supporting this objective. So the nature of the sales manager's role might change (managing an outsourced online direct sales partner rather than managing a set of dealers), but the basic raison d'etre remains: sell more product than your competitors at a higher margin.

Once PR supported marketing, which supports sales by building brand, product awareness, identifying market opportunities and making them receptive to the sales team. Now that direct online sales somewhat blurs the line with marketing (if I put a whole lot of work into a PPC campaign to generate online retail business, is that sales or marketing?) things become trickier.

Possibly the corporate division should be between "brand" and "product" and no longer between"marketing" and "sales".

~R Posted on 31 Mar 2009 15:49
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