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Stratplanning
Strat planning for client service and non-planners: Cape Town, 10 April
[Issued by Stratplanning] A one-day course for client service to fulfil their role more effectively will take place in Cape Town on 10 April. The course is also suitable for PR practitioners as well as those who do not have planning as a line function. 3 Apr 2013 11:12
Zim business launch customer service organisation
[Dumisani Ndlela] Zimbabwe's private sector has launched the Institute of Customer Services (ICS) as the country grapples with poor quality products and service delivery due to an economic crisis now in its ninth year. 7 May 2008 14:00

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